Question
Why am I getting a card reader update?
How to stop a BBPOS reader update?
Answer
Toast is rolling out a BBPOS firmware update between June 24 and July 14. These updates are designed to improve stability, security, and compatibility and help ensure smooth and reliable card reader performance.
If the update has failed, reboot the card reader by unplugging or power-cycling the device.
If the update continues to fail, contact Toast Customer Care.
If you would like to be removed from automatic updates, contact Toast Customer Care.
Note: If your card reader stops working after a firmware update, unpair and re-pair the reader with your terminal, then confirm the reader shows the latest firmware version. If the reader still does not connect, restart the terminal; if the issue persists, contact Toast Customer Care with your reader model and serial number.