Question
How do I troubleshoot an issue related to domain mapping?
How can I fix a problem with my domain?
Why isn't my website address working?
Answer
After completing your domain setup, your custom domain may not display your page correctly. If this happens, here are a few things to check:
DNS Settings
The first step is to confirm that your A record has been properly created. You can use a free online DNS lookup tool to do this. Simply enter your domain name into the tool, and it will show you your current DNS records. This helps confirm that your domain is correctly pointing to our servers.
Pop-Up Blocker
Please ensure that you have pop-ups enabled in your internet browser. This is sometimes required for certain processes during the domain setup to function correctly.
Connection Not Private Error
If you're seeing a Connection not private error, this is often related to your DNS settings. Please check your DNS settings with your domain provider to ensure everything is configured correctly. A common issue is a misconfigured or missing SSL certificate, which is handled by your DNS settings.