To-Go and Delivery Orders
To-Go and Delivery Orders
By Agent1 author230 articles
- Configure Delivery and Pick Up InstructionsHow do I customize communication, specified by dining preference, for guests placing orders via Online Ordering?
- Get Started With Toast LocalToast Local is a digital ordering app that allows guests to browse and place orders from any restaurant that uses Toast nearby.
- Access Reporting for Toast Delivery ServicesLearn how to access Toast Delivery Services order counts, tips, sales volume, and other helpful information.
- Configure Packaging Preferences for Takeout and DeliveryLearn how to use the packaging preferences page to set up configurations that match your to-go operations & are compliant with local regulat
- Configure Order Ready Board Dining Options
- Get Help with Delivery Error: Delivery Time Not Available
- Get Help with Takeout & Delivery Error: Order Not Processed
- Menu Functionality and Digital Ordering PlatformsLearn how to approach your menu to best support various digital ordering platforms within Toast.
- Configure Delivery ReimbursementDelivery Reimbursement allows you to reimburse your restaurant’s drivers for fuel costs and the wear and tear associated with using their pe
- Delivery on Toast LocalRestaurants can accept delivery orders via the Local by Toast app - learn more about how this works.
- Get Help: Troubleshoot Online Ordering Error MessagesLearn how to troubleshoot online ordering error messages.
- How do I set my hours for first-party delivery?
- Troubleshoot Your Autofire DeviceIf orders aren't autofiring to the kitchen or your autofire device is offline, check out troubleshooting instructions and helpful guidelines
- Manage Off-Premise Orders With Orders HubLearn how to easily manage all of your off-premise orders and streamline order fulfillment at your restaurant with the Orders Hub.
- Manage Your Quote Time StrategyIn this article, learn how to set up and configure the online ordering quote times for your restaurant.
- Configure Popular Items, Featured Items, and Upsells
- Understand Marketplace Facilitator LawsIn this article, learn about marketplace facilitator laws, how they might affect your restaurant's taxes, and how Toast’s reporting accounts
- Set Up a Takeout Tax Rate
- Place a Delivery Order on the POS
- Get Help With Online Orders Not Being Received
- Uber Eats: Alcohol Items Are Showing as Sold Out
- Outages and Disruptions: Third-Party OrderingThird-party partner orders are not received by your POS when either Toast or the third party has an outage or goes offline. Learn more in th
- How do I disable curbside pickup?
Branded Mobile App
Branded Mobile App
- Toast Mobile Order & Pay® FAQFrequently asked questions for using Toast Mobile Order & Pay®.
- Create Promotions on Toast Local
- Toast Local Community OverviewThe Local by Toast Community is a consumer-facing feature enabling users to share restaurant recommendations with friends.
- Branded Mobile App: Third-Party Gift Card Integration
- Get Started With the Branded Mobile AppCreate your own Branded Mobile App (iOS or Android) with custom logos, fonts, colors, and images.
- Troubleshoot Your Apple Account for the Branded Mobile App
- Troubleshoot Your Google Account for the Branded Mobile App
- Get Help With the DUNS Number for the Branded Mobile AppGet help locating and troubleshooting the DUNS number for the Branded Mobile App.
- Branded Mobile App Reports OverviewLearn how to access your reporting for Branded Mobile App in Toast Web, Apple, and Google.
- Branded Mobile App Guest Payment OptionsExplore what payment options guest have when using the Branded Mobile App.
- Check Your Branded Mobile App StatusLearn how to find the status of your Branded Mobile App when getting set up with Apple and Google.
- Transfer an Existing App to the Branded Mobile AppFollow the steps in this article to transfer your existing app to Branded Mobile App.
- Branded Mobile App FAQIn this article, learn from common questions and answers about the Branded Mobile App.
Online Ordering & Delivery Integrations
Online Ordering & Delivery Integrations
- Get Help With the Palona AI IntegrationLearn how to set up the Palona AI integration with Toast.
- Update Menu Visibility on OpenTable
- Locate and Modify Third-Party Orders
- Base Charge of $6.99 for in DoorDash Drive Contract
- Get Help With Greyed-Out Location in Doordash Setup Checklist
- Get Started With the Stream IntegrationStream is an online ordering and delivery aggregator integration.
- Get Started With the Open IntegrationOpen combines online ordering and a mobile app with a marketing and customer support AI assistant to help restaurants not only take direct o
- Get Help With Uber Eats Direct Integration IssuesLearn about the steps that you can take to troubleshoot issues with the Uber Eats direct integration with Toast.
- DoorDash Order Failures
- Revenue Centers for Third-Party Online Ordering IntegrationsLearn how revenue centers can be assigned to orders coming from Toast’s third-party integration partners.
- Manage DoorDash Third-Party Ordering ConfigurationLearn how to configure menus and more directly in Toast Web via the DoorDash configuration page.
- Manage Uber Eats Third-Party Ordering ConfigurationLearn how to configure menus and more for Uber Eats directly in Toast Web.
- Manage Grubhub Third-Party Ordering ConfigurationLearn how to configure menus and more directly in Toast Web via the Grubub configuration page.
- Uber Eats, Just Eat, DoorDash, Grubhub, Deliveroo and Skip Integration Configuration LimitationsCheck out this article for the potential configuration limitations for third-party direct integration configurations with Uber Eats, Just Ea
- DoorDash Marketplace Facilitator Tax
- Get Started With SmartQuoteLearn about how to activate and enable SmartQuote.
- Cancel Uber Eats and DoorDash Orders on the POS (Using Void Order)Learn how to void Uber Eats orders in Toast POS, and how voided orders appear in Toast reporting.
- Delays in DoorDash Order Firing
- Get Started With the DeliverThat IntegrationLearn how to set up the DeliverThat integration with Toast.
- Get Started With the Curbit IntegrationLearn how to set up the Curbio Integration with Toast.
- Get Started With the Favor IntegrationLearn how to get started with the Favor integration.
- Get Started With Deliverect IntegrationLearn about the key features of the Deliverect/Toast integration, and how to get started.
- Get Started With ItsaCheckmate IntegrationIntegrate 100+ delivery platforms with Toast POS via ItsACheckmate for seamless order management.
- Get Started With the DeliverZero IntegrationLearn how to set up the DeliverZero integration with Toast.
- Get Started With the Relay IntegrationEnable the Relay integration with Toast POS to offer delivery without having to hire your own fleet of drivers.
- Get Started With the IRIS IntegrationLearn how to set up the IRIS integration with Toast.
- Get Started With the AppFront IntegrationLearn how to set up the Appfront integration with Toast.
- Set Different Menu Prices for Third-Party Ordering Integrations
- Catering Online Ordering Minimum Lead Time
- Third-Party Online Ordering: Order ID
- Manage Third-Party Availability With Snooze and On/Off FunctionsLearn how the third-party ordering can be temporarily snoozed on Toast Web.
- Get Started With the DoorDash IntegrationLearn how to setup your direct integration with DoorDash and managing incoming orders.
- Get Started With the Cartwheel IntegrationLearn how Cartwheel is the ultimate delivery management software that simplifies and optimizes the entire delivery process from start to fin
- Remove DoorDash, Grubhub, or Uber Eats From “My Integrations”
- Verify Your DoorDash Store ID
- When do I get paid by DoorDash, Grubhub, and Uber Eats?
- “Oops, we have some cleaning up to do while setting up DoorDash” Error Message
- Get Started With Online Ordering by DoorDashDoorDash Storefront is a white-label online ordering solution that allows merchants to customize their menu to match the branding their gues
- Get Started With the Otter Integration
- Get Started With the Nash IntegrationToast + Nash integration helps you manage small orders and large catering requests with real-time tracking and intelligent dispatch strategi
- GoParrot and Toast StatusLearn more about how Toast is committed to supporting those who currently use the GoParrot Online Ordering (OO) Integration.
- Get Started With the Tacit IntegrationLearn how to set up the Tacit integration with Toast.
- Get Started With the Fantuan IntegrationLearn how to set up the Fantuan integration with Toast.
- How do I view the orders report for Popmenu orders?
- How do I fix the “We Need You To Update Your Menu Visibility” error in the DoorDash setup checklist?
- Turn Off a Menu for a Third-Party Ordering Partner and Leave It on for Others
- Additional Service Charge Fees for DoorDash Orders
- Get Started With the 7NOW IntegrationLearn how to set up the 7NOW integration with Toast.
- Get Started With the Skip IntegrationFollow the steps in this article to set up your Skip third-party ordering integration.
- Get Started With the First Delivery IntegrationLearn how to set up the First Delivery integration with Toast.
- Get Started With the Z-Order IntegrationLearn how to set up the Z-Order integration with Toast.
- Get Started With the HungryPanda IntegrationLearn how to set up the HungryPanda integration with Toast.
- Get Started With the Deliveroo Integration
- Get Started With the Boxie IntegrationLearn how to set up the Boxie integration with Toast.
- Get Started With the Lexi IntegrationLearn how to set up the Lexi integration with Toast.
- Third-Party Ordering Discount Reporting Overview
- Check Online Ordering StatusConfirm whether Toast Online Ordering is enabled and accepting orders, and resolve common mismatches between Toast Web and your guest-facing
To-go & Delivery Reporting
To-go & Delivery Reporting
- View Reports on Third-Party Delivery Orders
- Toast Online Ordering Web Traffic Report OverviewThe Web Traffic Report shows how guests find your Toast Online Ordering site, with insights on traffic sources, guest behavior, and sales im
- View SmartQuote AnalyticsLearn how about how to view your SmartQuote analytics and performance.
- How do I see reporting on Toast Local orders?
Toast Delivery Services
Toast Delivery Services
- Access Delivery 2.0 Live MapDiscover how to use the Live Delivery Map Feature on the Toast POS.
- Get Started With Toast Delivery Services®Start taking Toast Delivery Services® orders through these easy setup steps.
- Get Help With Toast Delivery Services®Oftentimes you might need to contact either Toast or Uber Direct in regards to Toast Delivery Services®. Learn more about who to call and wh
- Set Up Delivery Using Your Own DriversLearn how to set up delivery to show up as an option for online orders.
- Contact Your Toast Delivery Services DriverLearn how to find order numbers, driver names, and driver phone numbers for Toast Delivery Services orders.
- Get Help With Delivery Mode, and Dispatch DriversToast's Delivery Mode, a built-in function for our Delivery Solution, allows you to manage delivery orders, dispatch drivers, and mark order
- Toast Delivery Services Phone Order Tip Set UpFollow the steps in this article to ensure that Toast Delivery Services drivers receive their tips.
- Toast Delivery Services® Alcohol DeliveryToast Delivery Services® allows your restaurant to deliver alcoholic beverages to your guests if permitted by law in your area. Learn more i
- Request a New Driver for a Toast Delivery Services® Order
- Toast Delivery Services® Billing FAQFrequently asked questions for Toast Delivery Services® billing.
- Enter Toast Delivery Services® Orders by PhoneToast Delivery Services® allows restaurants to take delivery orders over the phone from guests who prefer to call the restaurant.
- Optimize Toast Delivery Services® POS Order Tracking WorkflowTrack your Toast Delivery Services® order using the Orders Hub on the Toast POS.
- Toast Delivery Services® Automated Billing OverviewIn this article, learn how Toast will withhold Toast Delivery Services fees®, including delivery fees and driver tips, from your daily credi
- Get Help With Toast Delivery Services® Tip PayoutsHow do you account for driver tips on Toast Delivery Services® orders? Learn how in this article.
- Get Started With Orders HubDiscover what Orders Hub can do for you! Explore its key features.
- Set Your Toast Delivery Services® Radius
- Switch My Toast Delivery Services® Provider
- Disable Toast Delivery Services
- Tips and Invoicing for Toast Delivery Services®
- Toast Local Special Delivery Instructions
- Toast Delivery Services® Payment Options
- Toast Delivery Services Expected Delivery Times
- Toast Delivery Services Orders Are Not Firing to My KDS
- Auto Close Delivery OrdersAutomatically closing a cash delivery order helps to improve operational flow and reduce the time spent manually closing open checks.
- Toast Delivery Services® OverviewLearn about Toast Delivery Services® and get access to resources and articles.
- Outages and Disruptions: Toast Delivery Services®
- Toast Delivery Services® FAQGet answers to FAQ related to Toast Delivery Services® and Uber Direct/DoorDash Drive support, including delivery radius, tips, reporting, a
- Toast Delivery Services® Order Status TrackingLearn more about how guests check the status and track their Toast Delivery Services® orders.
Toast Online Ordering
Toast Online Ordering
- Add or Remove a Location From Toast Local
- Get Started With Online OrderingLearn each required step for setting up your Online Ordering site.
- Online Ordering: Add a Location to the Location Picker
- Get Help With Domain Mapping Issues
- Character Language Items Are Not Displaying on Online Ordering
- Get Help With Online Ordering Page Error: Failed to Fetch
- Can I restrict online orders from a specific phone number?
- Configure Your Order Auto-Firing Settings
- Disable Guest Receipt Printing for Online Ordering
- Update Restaurant Information
- Edit Tip Percentages for Online Ordering
- Deferred Payment for Guest Orders
- Create an Additional Online Order URL
- Can I create a second Toast Online Ordering page URL?Learn about the process for setting up a second Toast Online Ordering page URL.
- Printing Behaviors for Online Orders OverviewThis article will address how kitchen tickets and payment receipts print for online ASAP and future orders.
- Toast Local FAQFind answers to your frequently asked questions about the Toast Local mobile app.
- Troubleshoot Toast Online Ordering Error MessagesLearn what to do when you see an error message related to online ordering.
- Restaurant Listed on Toast Local Even Though We No Longer Use It
- Customize Online Ordering General InformationStart here to see the steps needed to set up the website your customers will see when ordering online.
- Approve Online Orders ManuallyHow can I manually approve online orders?
- Get Started With Future Order Setup: Pickup Mode and Auto SendLearn about future order setup features such as Pick Up Mode and Auto-sending Future Orders designed specifically to support the unique need
- Promote Online Order Deals With a Spotlight FeatureGenerate some buzz about your latest online ordering deals or restaurant news through the Spotlight Feature on your Online Ordering page.
- Manage Online Order Volume (Delaying/Snoozing Orders)Use the Online Ordering dashboard to snooze or delay incoming online orders during peak ordering times and surprise rushes.
- Troubleshoot Online Orders Not FiringLearn how to troubleshoot online orders that are not printing to the kitchen.
- Change Your Restaurant's Image on the Toast Local App
- Set Up Free Delivery Offers on Digital OrderingCheck out this article to learn how to set up free delivery offers for Online Ordering and the Toast Local app.
- Toast Online Ordering Pro: Menu Page ConfigurationPersonalize what your guests will see on your Toast Online Ordering page using the the Online Ordering Pro menu page configuration.
- Customize Your Toast Online Ordering PageWith the next generation of Toast Online Ordering, access commission-free online ordering solution designed to reflect your brand and help i
- Toast Online Ordering Pro: ReportingIn this article, learn how to locate your reporting for Toast Online Ordering Pro.
- Change Your Approval Mode With Toast Online Ordering
- Mark an Item as Out of Stock on Catering Online Ordering
- Drive Retail Sales Through Online Ordering
- Set Up Curbside Pickup for Online and Call-In OrdersUse this quick-start guide to set up and start using curbside pickup for online and call-in orders in your restaurant.
- Add Digital Ordering Buttons to your WebsiteLearn how to enhance your restaurant's website by adding online ordering and Toast Local buttons.
- Manage Your Takeout and Delivery ScheduleManage your online ordering schedule in Toast Web: set schedule overrides, adjust order cut-off time, configure minimum lead time, understan
- Get Help With Toast Online OrderingHave additional questions about Toast Online Ordering? Check out our frequently asked questions here.
- Why is there an amount due on an online order?
- Supported Discounts for Toast Online Ordering
- Customize Your Online Ordering Page for Pre-Orders or CateringIn this article, learn a few ways to set up your Online Ordering page to allow for pre-orders or Toast's Catering and Events module.
- Set a Minimum Amount for Online Delivery or Credit Card Orders
- Subscribe to Online Ordering
- Reward Online Orders With Dining Option Bonus
- Self-Service Onboarding GuideThis guide will outline Toast's Self-Service implementation process.
- Restaurant Information Visibility
- Find Your Online Ordering LinkLocate your guest-facing online ordering site and learn how to customize its appearance.
- Online Ordering Launch Best Practices ChecklistHere are a few best practices to maximize your experience, promote your brand via digital channels, and deliver delightful guest and employe
- Toast Online Ordering FeaturesCompare the available features in the next generation of Toast Online Ordering.
- Get Started With Toast Online Ordering ProToast Online Order Pro allows you to create a customized Online Ordering page for your brand(s). Set custom colors, fonts, images, and item
- Share Your Toast Online Ordering Site via QR Code
- Troubleshoot Denied Online Order Emails
- Toast Online Ordering Pro: Menu CustomizationIn this article, learn how to customize your menu font, layout, and colors using Toast Online Ordering Pro.
- Online Ordering Pro Menu Image Requirements
- Marketing & Analytics for Toast Websites and Online Ordering ProIn this article, learn how to optimize how your Toast Online Ordering page or Website appears in web searches using marketing and analytics
- Optimize Online Ordering Dashboard ControlsNeed to make a quick change to your Toast Online Ordering setup? Use these Online Ordering dashboard controls to save time and make changes
- Manage Tax-Exempt OrdersLearn how to mark an order as tax-exempt on your POS and how to view details about these orders in your reporting.
- Create an Online Ordering AccountHow do guests create an Online Ordering Account?
- Get Started With the Grubhub IntegrationLearn how to connect your Grubhub and Toast account to manage menus and incoming orders seamlessly.
- Understand Processing Time for Scheduled Online Orders
- Curbside Pickup For Guests
- Optimize Online Ordering Pro With Page BannersLeverage spotlight feature banners and pop-ups with Online Ordering Pro and your online ordering page to communicate events, promotions, and
- Track Toast Online Ordering With Google Analytics or Facebook Pixel
- Unsupported Menu Features for Online OrderingToast Online Ordering does not support all features made available in Toast POS. Learn more about the features that are not supported for To
- Set Online Ordering to Delivery Only
- Assign Online Orders to a Specific Employee
- Find a Toast Local Order Check
- Optimize Online Ordering Item UpsellWant to grow revenue and entice guests to treat themselves when placing an Online Order? Learn how to offer menu item suggestions in this ar
- Why am I still receiving online orders if my restaurant closed?
- Special Instructions Not Showing Up on POS for Online Orders
- What is Toast Local?
- Use SmartQuote Offline
- Update DNS Settings for Websites and Online Ordering Pro
- Where is the background image on the Restaurant info page used?
- How do I disable the search bar on my online ordering page?
- Why can't I make updates to orders from Toast Local?
- Configure Retail Delivery Fee for Colorado Marketplace Sales
- Business Day Cutoff Error - Online Ordering Delivery Schedule
- Why won't the restaurant information change on the online ordering page?
- Enable Takeout or Delivery Prompt on Your Online Ordering Page
- Unable to View or Adjust Online Ordering Schedule
- Set Up Delivery Area Map
- Incorrect Name in Footer
- Configure Delivery Fees Using Your Own DriversConfiguring delivery fees when you are using your own drivers.
- Customize Receipt Printing For Online OrdersLearn how you can customize your online ordering receipts to print at a specific printer, print only when the check is paid, or not print at
- Online Ordering: Advanced SettingsCustomize your restaurant's online ordering needs by enabling future orders, customizing kitchen send times, setting up order notifications,
- Domains for Toast Websites and Online Ordering ProIn this article, learn how to connect a domain for your restaurant or brand with Toast Websites or Toast Online Ordering Pro.
- Locations and Brands for Toast Websites and Online Ordering ProIn this article, learn how to customize your locations by brand using Toast Websites or Toast Online Ordering Pro.