To-Go and Delivery Orders
To-Go and Delivery Orders
By Agent1 author228 articles
Configure Delivery and Pick Up InstructionsHow do I customize communication, specified by dining preference, for guests placing orders via Online Ordering?
Get Started With Toast LocalLocal by Toast is a digital ordering app that allows guests to browse and place orders from any restaurant that uses Toast nearby.
Access Reporting for Toast Delivery ServicesLearn how to access Toast Delivery Services order counts, tips, sales volume, and other helpful information.
Configure Packaging Preferences for Takeout and DeliveryLearn how to use the packaging preferences page to set up configurations that match your to-go operations & are compliant with local regulat
Configure Order Ready Board Dining Options
Get Help with Delivery Error: Delivery Time Not Available
Get Help with Takeout & Delivery Error: Order Not Processed
Menu Functionality and Digital Ordering PlatformsLearn how to approach your menu to best support various digital ordering platforms within Toast.
Configure Delivery ReimbursementDelivery Reimbursement allows you to reimburse your restaurant’s drivers for fuel costs and the wear and tear associated with using their pe
Delivery on Toast LocalRestaurants can accept delivery orders via the Local by Toast app - learn more about how this works.
Get Help: Troubleshoot Online Ordering Error MessagesLearn how to troubleshoot online ordering error messages.
How do I set my hours for first-party delivery?
Troubleshoot Your Autofire DeviceIf orders aren't autofiring to the kitchen or your autofire device is offline, check out troubleshooting instructions and helpful guidelines
Manage Off-Premise Orders With Orders HubLearn how to easily manage all of your off-premise orders and streamline order fulfillment at your restaurant with the Orders Hub.
Manage Your Quote Time StrategyIn this article, learn how to set up and configure the online ordering quote times for your restaurant.
Configure Popular Items, Featured Items, and Upsells
Understand Marketplace Facilitator LawsIn this article, learn about marketplace facilitator laws, how they might affect your restaurant's taxes, and how Toast’s reporting accounts
Set Up a Takeout Tax Rate
Place a Delivery Order on the POS
Get Help With Online Orders Not Being Received
Uber Eats: Alcohol Items Are Showing as Sold Out
Outages and Disruptions: Third-Party OrderingThird-party partner orders are not received by your POS when either Toast or the third party has an outage or goes offline. Learn more in th
How do I disable curbside pickup?
Branded Mobile App
Branded Mobile App
Toast Mobile Order & Pay® FAQFrequently asked questions for using Toast Mobile Order & Pay®.
Create Promotions on Toast Local
Toast Local Community OverviewThe Local by Toast Community is a consumer-facing feature enabling users to share restaurant recommendations with friends.
Branded Mobile App: Third-Party Gift Card Integration
Get Started With the Branded Mobile AppCreate your own Branded Mobile App (iOS or Android) with custom logos, fonts, colors, and images.
Troubleshoot Your Apple Account for the Branded Mobile App
Troubleshoot Your Google Account for the Branded Mobile App
Get Help With the DUNS Number for the Branded Mobile AppGet help locating and troubleshooting the DUNS number for the Branded Mobile App.
Branded Mobile App Reports OverviewLearn how to access your reporting for Branded Mobile App in Toast Web, Apple, and Google.
Branded Mobile App Guest Payment OptionsExplore what payment options guest have when using the Branded Mobile App.
Check Your Branded Mobile App StatusLearn how to find the status of your Branded Mobile App when getting set up with Apple and Google.
Transfer an Existing App to the Branded Mobile AppFollow the steps in this article to transfer your existing app to Branded Mobile App.
Branded Mobile App FAQIn this article, learn from common questions and answers about the Branded Mobile App.
Online Ordering & Delivery Integrations
Online Ordering & Delivery Integrations
Get Help With the Palona AI IntegrationLearn how to set up the Palona AI integration with Toast.
Update Menu Visibility on OpenTable
Locate and Modify Third-Party Orders
Base Charge of $6.99 for in DoorDash Drive Contract
Get Help With Greyed-Out Location in Doordash Setup Checklist
Get Started With the Stream IntegrationStream is an online ordering and delivery aggregator integration.
Get Started With the Open IntegrationOpen combines online ordering and a mobile app with a marketing and customer support AI assistant to help restaurants not only take direct o
Get Help With Uber Eats Direct Integration IssuesLearn about the steps that you can take to troubleshoot issues with the Uber Eats direct integration with Toast.
DoorDash Order Failures
Revenue Centers for Third-Party Online Ordering IntegrationsLearn how revenue centers can be assigned to orders coming from Toast’s third-party integration partners.
Manage DoorDash Third-Party Ordering ConfigurationLearn how to configure menus and more directly in Toast Web via the DoorDash configuration page.
Manage Uber Eats Third-Party Ordering ConfigurationLearn how to configure menus and more for Uber Eats directly in Toast Web.
Manage Grubhub Third-Party Ordering ConfigurationLearn how to configure menus and more directly in Toast Web via the Grubub configuration page.
Uber Eats, Just Eat, DoorDash, Grubhub, Deliveroo and Skip Integration Configuration LimitationsCheck out this article for the potential configuration limitations for third-party direct integration configurations with Uber Eats, Just Ea
DoorDash Marketplace Facilitator Tax
Get Started With SmartQuoteLearn about how to activate and enable SmartQuote.
Cancel Uber Eats and DoorDash Orders on the POS (Using Void Order)Learn how to void Uber Eats orders in Toast POS, and how voided orders appear in Toast reporting.
Delays in DoorDash Order Firing
Get Started With the DeliverThat IntegrationLearn how to set up the DeliverThat integration with Toast.
Get Started With the Curbit IntegrationLearn how to set up the Curbio Integration with Toast.
Get Started With the Favor IntegrationLearn how to get started with the Favor integration.
Get Started With Deliverect IntegrationLearn about the key features of the Deliverect/Toast integration, and how to get started.
Get Started With ItsaCheckmate IntegrationIntegrate 100+ delivery platforms with Toast POS via ItsACheckmate for seamless order management.
Get Started With the DeliverZero IntegrationLearn how to set up the DeliverZero integration with Toast.
Get Started With the Relay IntegrationEnable the Relay integration with Toast POS to offer delivery without having to hire your own fleet of drivers.
Get Started With the IRIS IntegrationLearn how to set up the IRIS integration with Toast.
Set Different Menu Prices for Third-Party Ordering Integrations
Catering Online Ordering Minimum Lead Time
Third-Party Online Ordering: Order ID
Manage Third-Party Availability With Snooze and On/Off FunctionsLearn how the third-party ordering can be temporarily snoozed on Toast Web.
Get Started With the DoorDash IntegrationLearn how to setup your direct integration with DoorDash and managing incoming orders.
Get Started With the Cartwheel IntegrationLearn how Cartwheel is the ultimate delivery management software that simplifies and optimizes the entire delivery process from start to fin
Remove DoorDash, Grubhub, or Uber Eats From “My Integrations”
Verify Your DoorDash Store ID
When do I get paid by DoorDash, Grubhub, and Uber Eats?
“Oops, we have some cleaning up to do while setting up DoorDash” Error Message
Get Started With Online Ordering by DoorDashDoorDash Storefront is a white-label online ordering solution that allows merchants to customize their menu to match the branding their gues
Get Started With the Otter Integration
Get Started With the Nash IntegrationToast + Nash integration helps you manage small orders and large catering requests with real-time tracking and intelligent dispatch strategi
GoParrot and Toast StatusLearn more about how Toast is committed to supporting those who currently use the GoParrot Online Ordering (OO) Integration.
Get Started With the Tacit IntegrationLearn how to set up the Tacit integration with Toast.
Get Started With the Fantuan IntegrationLearn how to set up the Fantuan integration with Toast.
How do I view the orders report for Popmenu orders?
How do I fix the “We Need You To Update Your Menu Visibility” error in the DoorDash setup checklist?
Turn Off a Menu for a Third-Party Ordering Partner and Leave It on for Others
Additional Service Charge Fees for DoorDash Orders
Get Started With the 7NOW IntegrationLearn how to set up the 7NOW integration with Toast.
Get Started With the Skip IntegrationFollow the steps in this article to set up your Skip third-party ordering integration.
Get Started With the First Delivery IntegrationLearn how to set up the First Delivery integration with Toast.
Get Started With the Z-Order IntegrationLearn how to set up the Z-Order integration with Toast.
Get Started With the HungryPanda IntegrationLearn how to set up the HungryPanda integration with Toast.
Get Started With the Deliveroo Integration
Get Started With the Boxie IntegrationLearn how to set up the Boxie integration with Toast.
Get Started With the Lexi IntegrationLearn how to set up the Lexi integration with Toast.
To-go & Delivery Reporting
To-go & Delivery Reporting
View Reports on Third-Party Delivery Orders
Toast Online Ordering Web Traffic Report OverviewThe Web Traffic Report shows how guests find your Toast Online Ordering site, with insights on traffic sources, guest behavior, and sales im
View SmartQuote AnalyticsLearn how about how to view your SmartQuote analytics and performance.
How do I see reporting on Toast Local orders?
Toast Delivery Services
Toast Delivery Services
Access Delivery 2.0 Live MapDiscover how to use the Live Delivery Map Feature on the Toast POS.
Get Started With Toast Delivery Services®Start taking Toast Delivery Services® orders through these easy setup steps.
Get Help With Toast Delivery Services®Oftentimes you might need to contact either Toast or Uber Direct in regards to Toast Delivery Services®. Learn more about who to call and wh
Set Up Delivery Using Your Own DriversLearn how to set up delivery to show up as an option for online orders.
Contact Your Toast Delivery Services DriverLearn how to find order numbers, driver names, and driver phone numbers for Toast Delivery Services orders.
Get Help With Delivery Mode, and Dispatch DriversToast's Delivery Mode, a built-in function for our Delivery Solution, allows you to manage delivery orders, dispatch drivers, and mark order
Toast Delivery Services Phone Order Tip Set UpFollow the steps in this article to ensure that Toast Delivery Services drivers receive their tips.
Toast Delivery Services® Alcohol DeliveryToast Delivery Services® allows your restaurant to deliver alcoholic beverages to your guests if permitted by law in your area. Learn more i
Request a New Driver for a Toast Delivery Services® Order
Toast Delivery Services® Billing FAQFrequently asked questions for Toast Delivery Services® billing.
Enter Toast Delivery Services® Orders by PhoneToast Delivery Services® allows restaurants to take delivery orders over the phone from guests who prefer to call the restaurant.
Optimize Toast Delivery Services® POS Order Tracking WorkflowTrack your Toast Delivery Services® order using the Orders Hub on the Toast POS.
Toast Delivery Services® Automated Billing OverviewIn this article, learn how Toast will withhold Toast Delivery Services fees®, including delivery fees and driver tips, from your daily credi
Get Help With Toast Delivery Services® Tip PayoutsHow do you account for driver tips on Toast Delivery Services® orders? Learn how in this article.
Get Started With Orders HubDiscover what Orders Hub can do for you! Explore its key features.
Set Your Toast Delivery Services® Radius
Switch My Toast Delivery Services® Provider
Disable Toast Delivery Services
Tips and Invoicing for Toast Delivery Services®
Toast Local Special Delivery Instructions
Toast Delivery Services® Payment Options
Toast Delivery Services Expected Delivery Times
Toast Delivery Services Orders Are Not Firing to My KDS
Auto Close Delivery OrdersAutomatically closing a cash delivery order helps to improve operational flow and reduce the time spent manually closing open checks.
Toast Delivery Services® OverviewLearn about Toast Delivery Services® and get access to resources and articles.
Outages and Disruptions: Toast Delivery Services®
Toast Delivery Services® FAQGet answers to FAQ related to Toast Delivery Services® and Uber Direct/DoorDash Drive support, including delivery radius, tips, reporting, a
Toast Delivery Services® Order Status TrackingLearn more about how guests check the status and track their Toast Delivery Services® orders.
Toast Online Ordering
Toast Online Ordering
Customize Online Ordering General InformationStart here to see the steps needed to set up the website your customers will see when ordering online.
Online Ordering: Add a Location to the Location Picker
Get Help With Domain Mapping Issues
Character Language Items Are Not Displaying on Online Ordering
Get Help With Online Ordering Page Error: Failed to Fetch
Can I restrict online orders from a specific phone number?
Configure Your Order Auto-Firing Settings
Disable Guest Receipt Printing for Online Ordering
Update Restaurant Information
Edit Tip Percentages for Online Ordering
Deferred Payment for Guest Orders
Create an Additional Online Order URL
Can I create a second Toast Online Ordering page URL?Learn about the process for setting up a second Toast Online Ordering page URL.
Printing Behaviors for Online Orders OverviewThis article will address how kitchen tickets and payment receipts print for online ASAP and future orders.
Toast Local FAQFind answers to your frequently asked questions about the Toast Local mobile app.
Troubleshoot Toast Online Ordering Error MessagesLearn what to do when you see an error message related to online ordering.
Outages and Disruptions: Toast Online Ordering
Restaurant Listed on Toast Local Even Though We No Longer Use It
Approve Online Orders ManuallyHow can I manually approve online orders?
Get Started With Future Order Setup: Pickup Mode and Auto SendLearn about future order setup features such as Pick Up Mode and Auto-sending Future Orders designed specifically to support the unique need
Promote Online Order Deals With a Spotlight FeatureGenerate some buzz about your latest online ordering deals or restaurant news through the Spotlight Feature on your Online Ordering page.
Manage Online Order Volume (Delaying/Snoozing Orders)Use the Online Ordering dashboard to snooze or delay incoming online orders during peak ordering times and surprise rushes.
Troubleshoot Online Orders Not FiringLearn how to troubleshoot online orders that are not printing to the kitchen.
Change Your Restaurant's Image on the Toast Local App
Set Up Free Delivery Offers on Digital OrderingCheck out this article to learn how to set up free delivery offers for Online Ordering and the Local by Toast app.
Toast Online Ordering Pro: Menu Page ConfigurationPersonalize what your guests will see on your Toast Online Ordering page using the the Online Ordering Pro menu page configuration.
Customize Your Toast Online Ordering PageWith the next generation of Toast Online Ordering, access commission-free online ordering solution designed to reflect your brand and help i
Toast Online Ordering Pro: ReportingIn this article, learn how to locate your reporting for Toast Online Ordering Pro.
Change Your Approval Mode With Toast Online Ordering
Mark an Item as Out of Stock on Catering Online Ordering
Drive Retail Sales Through Online Ordering
Set Up Curbside Pickup for Online and Call-In OrdersUse this quick-start guide to set up and start using curbside pickup for online and call-in orders in your restaurant.
Add Digital Ordering Buttons to your WebsiteLearn how to enhance your restaurant's website by adding online ordering and Local by Toast buttons.
Manage Your Takeout and Delivery ScheduleManage your online ordering schedule in Toast Web: set schedule overrides, adjust order cut-off time, configure minimum lead time, understan
Get Started With Online OrderingLearn each required step for setting up your Online Ordering site.
Get Help With Toast Online OrderingHave additional questions about Toast Online Ordering? Check out our frequently asked questions here.
Why is there an amount due on an online order?
Supported Discounts for Toast Online Ordering
Customize Your Online Ordering Page for Pre-Orders or CateringIn this article, learn a few ways to set up your Online Ordering page to allow for pre-orders or Toast's Catering and Events module.
Set a Minimum Amount for Online Delivery or Credit Card Orders
Subscribe to Online Ordering
Reward Online Orders With Dining Option Bonus
Self-Service Onboarding GuideThis guide will outline Toast's Self-Service implementation process.
Restaurant Information Visibility
Find Your Online Ordering LinkLocate your guest-facing online ordering site and learn how to customize its appearance.
Check Online Ordering Status
Online Ordering Launch Best Practices ChecklistHere are a few best practices to maximize your experience, promote your brand via digital channels, and deliver delightful guest and employe
Toast Online Ordering FeaturesCompare the available features in the next generation of Toast Online Ordering.
Get Started With Toast Online Ordering ProToast Online Order Pro allows you to create a customized Online Ordering page for your brand(s). Set custom colors, fonts, images, and item
Share Your Toast Online Ordering Site via QR Code
Troubleshoot Denied Online Order Emails
Toast Online Ordering Pro: Menu CustomizationIn this article, learn how to customize your menu font, layout, and colors using Toast Online Ordering Pro.
Online Ordering Pro Menu Image Requirements
Marketing & Analytics for Toast Websites and Online Ordering ProIn this article, learn how to optimize how your Toast Online Ordering page or Website appears in web searches using marketing and analytics
Optimize Online Ordering Dashboard ControlsNeed to make a quick change to your Toast Online Ordering setup? Use these Online Ordering dashboard controls to save time and make changes
Manage Tax-Exempt OrdersLearn how to mark an order as tax-exempt on your POS and how to view details about these orders in your reporting.
Create an Online Ordering AccountHow do guests create an Online Ordering Account?
Get Started With the Grubhub IntegrationLearn how to connect your Grubhub and Toast account to manage menus and incoming orders seamlessly.
Understand Processing Time for Scheduled Online Orders
Curbside Pickup For Guests
Optimize Online Ordering Pro With Page BannersLeverage spotlight feature banners and pop-ups with Online Ordering Pro and your online ordering page to communicate events, promotions, and
Track Toast Online Ordering With Google Analytics or Facebook Pixel
Unsupported Menu Features for Online OrderingToast Online Ordering does not support all features made available in Toast POS. Learn more about the features that are not supported for To
Set Online Ordering to Delivery Only
Assign Online Orders to a Specific Employee
Find a Toast Local Order Check
Optimize Online Ordering Item UpsellWant to grow revenue and entice guests to treat themselves when placing an Online Order? Learn how to offer menu item suggestions in this ar
Why am I still receiving online orders if my restaurant closed?
Special Instructions Not Showing Up on POS for Online Orders
What is Toast Local?
Use SmartQuote Offline
Update DNS Settings for Websites and Online Ordering Pro
Where is the background image on the Restaurant info page used?
How do I disable the search bar on my online ordering page?
Why can't I make updates to orders from Toast Local?
Configure Retail Delivery Fee for Colorado Marketplace Sales
Business Day Cutoff Error - Online Ordering Delivery Schedule
Why won't the restaurant information change on the online ordering page?
Enable Takeout or Delivery Prompt on Your Online Ordering Page
Unable to View or Adjust Online Ordering Schedule
Set Up Delivery Area Map
Incorrect Name in Footer
Configure Delivery Fees Using Your Own DriversConfiguring delivery fees when you are using your own drivers.
Customize Receipt Printing For Online OrdersLearn how you can customize your online ordering receipts to print at a specific printer, print only when the check is paid, or not print at
Online Ordering: Advanced SettingsCustomize your restaurant's online ordering needs by enabling future orders, customizing kitchen send times, setting up order notifications,
Domains for Toast Websites and Online Ordering ProIn this article, learn how to connect a domain for your restaurant or brand with Toast Websites or Toast Online Ordering Pro.
Locations and Brands for Toast Websites and Online Ordering ProIn this article, learn how to customize your locations by brand using Toast Websites or Toast Online Ordering Pro.