Toast Delivery Services® (TDS) payments are automated by Toast. Once automated billing is active on your TDS module, Toast withholds all applicable TDS fees — including delivery fees, the Toast flat service fee, and driver tips — from your daily credit card payouts whenever a TDS order is delivered to your guest. You do not receive or pay a separate bill or invoice from Uber Direct, DoorDash Drive, or Toast.

Note: For orders in California, New York City, and Seattle, WA, you are charged a flat fee per delivery plus applicable regulatory fees. For the full fee breakdown, see Toast Delivery Services® Automated Billing Overview.

Withholding fees and driver tips means Toast deducts your TDS delivery fees, Toast flat service fee, and driver tips from your daily credit card payouts. When your credit card sales are processed by your credit card processor, these amounts are deducted before the remainder is settled and deposited into your bank account.

For example, suppose your restaurant had ten $40.00 TDS orders within a 6-mile radius on Monday, with no regulatory fees, and each order was tipped $2.50:

Note: The deposited amount shown above excludes credit card processing fees.

TDS billing withholding is enabled for every restaurant using Toast Delivery Services®. All TDS restaurants are part of this automated withholding.

These fees cannot be deducted monthly. At this time, withholding happens only on a daily basis.

Your funds are deposited into your bank account about 1–2 business days after the sale. Using the example above, funds from a Monday sale settle into your bank account by Wednesday at the latest. On your Finance reports, withheld TDS amounts appear in the Other column and include withheld TDS delivery fees, the Toast flat service fee, and tips from the previous 1–2 business days.

To cancel a TDS order you no longer wish to fulfill, you must contact your delivery provider directly. Contact Uber Direct at (866) 987-3750 or DoorDash Drive at (855) 222-8111 to cancel the delivery.

Note: Uber Direct scheduled deliveries can only be canceled after the order becomes active. Orders cannot be canceled in advance, before the order is fired.

Cancellation fees with Uber Direct:

Cancellation fees with DoorDash Drive:

When you re-dispatch a TDS order, Toast withholds a delivery fee and driver tip each time the order is re-dispatched using the Redispatch button in the Orders Hub on the Toast POS. Each withheld amount appears in your TDS billing reports, along with its withholding and settlement dates. For timing details, see "" above.

When you receive a refund on a TDS order from your delivery provider, the refund is credited back to your restaurant through your credit card payouts. Continue to contact Uber Direct at uberdirect@uber.com or DoorDash Drive at drive-support@doordash.com to request a refund when their driver is at fault for an issue with a TDS order. Uber Direct or DoorDash Drive will offer refunds on the delivery fee, flat service fee, and/or driver tip if they are deemed at fault per their refunds matrix. Once the provider confirms the refund, they send the information to Toast, and Toast processes an order adjustment. Refund adjustments are credited against each subsequent order's withheld fees and tips until the full amount is refunded to your restaurant.

The refund process works like this:

Note: Uber Direct and DoorDash Drive will never refund your guest directly. To refund your guest, you must process the refund on the Toast POS, and then separately request a refund for your restaurant from the delivery provider. For details on what is eligible for a refund, see the Uber Direct Refunds Matrix or DoorDash Drive Refunds Matrix.

Note: If a guest contacts Toast Guest Support directly for a refund, Toast engages with Uber Direct or DoorDash Drive, secures the refund on your behalf, passes it to the guest, and keeps you notified. For more information, see Toast Delivery Services Terms & Conditions.

For more on who to contact for refunds, see Get Help With Toast Delivery Services®.

TDS withholding does not affect your daily close-out process. TDS delivery fees and tips do not affect cash entries and deposits, and they do not change the way TDS tips are deducted from credit/non-cash tips before tipping out restaurant staff.

Your withholding may be more than $6.99 for an order because of regulatory fees or an extended delivery radius. The base delivery fee covers a set radius; deliveries beyond that radius are charged an extended radius fee, and orders in California, New York City, and Seattle, WA include an additional regulatory fee. For the full fee-by-radius and regulatory fee tables, see Toast Delivery Services® Automated Billing Overview.

To verify whether an order traveled beyond your standard radius, enter the pickup address and the drop-off address into a mapping tool such as Google Maps and check the distance.

Note: The default TDS delivery radius is 10 miles. To change your delivery radius, contact your delivery provider directly. Any radius change is arranged between your restaurant and the provider.

Back to top

You can view how much has been withheld from your daily credit card payouts in the Other column of three Finance reports in Toast Web:

You can also use the Payout Overview report, which consolidates these three reports into one view.

Note: The amount in the Other column may not equal your delivery fee, Toast flat service fee, and driver tips on the same day if you have outstanding refund adjustments confirmed by Uber Direct or DoorDash Drive. You are not charged fees and tips until full refund amounts have been credited back to your restaurant.

For more information, see the reporting section of Toast Delivery Services® Automated Billing Overview.

The Other column does not always match the delivery fees and driver tips from the same day because of timing and adjustments. There are several reasons the amounts may differ:

You receive a Toast Delivery Services billing email from Toast at the end of each month in which you processed at least one TDS order. The email is sent to your finance contact email and includes two attachments:

Note: To update your finance contact email, follow the instructions in Optimize Communication Preferences.

For more information, see the reporting section of Toast Delivery Services® Automated Billing Overview.

You can view your TDS billing report in Toast Web on the Toast Delivery Services Billing page. Follow these steps:

The report downloads as a .csv file containing your restaurant's historical withholding data.

Note: There is a 48-hour lag between when orders are placed and when they appear in the TDS billing report generated from Toast Web.

Note: The charges in the TDS billing report are not in sequential order. You can filter and sort the report in Google Sheets or Microsoft Excel by Opened Date, Withholding Date, or Settled Date based on your needs.

To access this report, you must have Restaurant Operations Setup permissions associated with your Employee Job. To grant an employee access:

For more information on permissions, see the Permissions Reference Guide.

You reconcile your TDS delivery fees and driver tips against the amounts withheld from your payouts by comparing your TDS orders to your TDS billing reports and your Finance reports. Use the steps below.

First, view your TDS orders in Toast Web by navigating to Reports > Sales > Orders, then filter by the Toast Delivery Services dining option. For example, two TDS orders on a single day might be:

These delivery fees and driver tips appear in your TDS billing breakdown report on the Takeout & delivery page in Toast Web.

You can then view the total amount withheld in the Other column of the Settled Deposits Daily Breakdown report. Because it takes up to two business days for withheld funds to settle, funds from orders processed on a Sunday settle into your bank account on the following Tuesday, for example.

Note: The amount in the Other column may not equal your delivery fee, Toast flat service fee, and driver tips if you have outstanding refund adjustments, or if you have withholdings from Marketplace Facilitator Taxes, Toast Capital loans, instant deposit amounts, or Easy Pay leases.

For a line-item view of every payout and withholding, use the Reconciliation report and the related Payout Details report. On the Reconciliation report, use the date and location filters at the top, and select a preset range (such as yesterday, today, or this week) or a custom date range.

Selecting a payout on the Reconciliation report opens the Payout Details view, which shows the TDS delivery fees and driver tips withheld in that payout and all related transactions. For withholdings, the breakdown table shows the withholding type, a description, and the total amount.

You can contact Toast Customer Care for support or questions about TDS automated billing by submitting a ticket. For instructions, see How to Submit a Ticket to Customer Care.

Back to top

Back to top