Guests can give reviews on specific menu items after checking out using mobile payments on the browser or Toast App. Your restaurant will receive a weekly email with a summary of the data. This is supported on the latest several versions of the Toast app.
Toast Pay Menu Item Review Overview
Toast has released a new feature to share menu item feedback with restaurants from guests who complete a mobile payment via the receipt QR code.
Upon successful payment, guests are prompted to optionally answer whether they liked or disliked several of the items on their check and then have the additional option to leave open text feedback on rated items.
Toast summarizes that data and presents it via interactive reporting in Toast Web. The reporting is also linked to restaurants' weekly emails (see next bullet point).
We will synthesize the prior week’s data collected from guests and send it via email every week. This email links to the reporting.
Below are some screenshots of the guest and restaurant experiences:
Guest Experience
Summary Email
Enable Toast Pay Menu Item Review
After the feature is turned on, we will collect menu item feedback from guests who complete a successful mobile payment. Your restaurant can access this feature by turning on Toast Pay, which will enable menu item reviews by default.
To receive weekly summaries of the data, you can add email addresses in Menu item review settings.
Access Toast Pay Menu Item Review Reporting
Reporting is available at this link but can also be found under Menu item reviews within the Marketing reporting section of Toast Web. The weekly email sent to restaurants also links to the reporting.
Log in to Toast Web and navigate to Reports > Marketing > Menu Item Review
Toast Web Reporting
Toast Pay Frequently Asked Questions
Why has Toast released this menu item feedback feature?
Toast is trying to give you better insights into guest feedback on a menu item level. We hope this data can be paired with sales data and other anecdotal feedback to create a more holistic picture of what is working well, and what could use improvement, on your menu.
How does leaving feedback for guests work?
After a successful payment, guests have the option to leave feedback, but no obligation.
What kind of feedback can guests leave?
Guests can give a thumbs-up or thumbs-down to each menu item and leave open-text feedback on items they have reviewed.
How are menu items selected to be reviewed by guests?
Currently, we will surface up to three items for each guest to review, prioritizing the more expensive items they ordered from your menu.
How can I receive more feedback data?
To receive more data, the best way is to have more guests using the mobile payments feature and paying via the receipt QR code. We are experimenting with different guest interfaces on our end as well to optimize for higher Marketing.
What data will I receive?
We will send regular email summaries of data collected and surface interactive reporting directly here in Toast Web. Weekly summaries are sent on Thursday.
How does this feature work for multi locations?
Toast Web can be filtered on an aggregated basis across locations. Feedback via emails is sent on an individual location basis.
Can I contact guests who have left a review?
Currently, we do not collect guest consent to be contacted upon receiving reviews, so we do not pass their contact information along to restaurants
Do I need guest feedback via Toast Go® handhelds and digital receipts enabled for menu item feedback to work?
No, you do not need guest feedback via your Toast Go® device and digital receipts for menu item feedback.