This integration requires a Hotel PMS Integration subscription, which can be purchased on the Toast Shop.

How do I enable and use Stayntouch with Toast? Enable Stayntouch to simplify and automate Room Charge payment operations for restaurateurs operating within hotels and their guests.

Stayntouch Features

Stayntouch Hotel Property Management System (PMS) is everything you need to manage your property. You can streamline your hotels' operations, enhance your revenue streams, manage assets with unparalleled flexibility, connect with your entire tech ecosystem with ease and reimagine your guests' on-property experience.

Key Features:

Search hotel guest records on the Toast POS
Pot checks closed via Room Charge payments to the guest folio in Stayntouch
Full revenue posting to non-hotel payments, such as cash, credit cards, and checks

To learn more about what you can do with Stayntouch in your hotel, review the product overview here.

Enable the Stayntouch Integration with Toast

Note: If you are an existing Stayntouch customer and would like to request this integration, you may open a ticket through Stayntouch's Support Center.

For new PMS customers looking to activate the Toast and Stayntouch integrations, contact Stayntouch's US sales team at sales@Stayntouch.com or (301) 358-1356.

To enable Stayntouch with Toast, log into Toast Web and navigate to Integrations > Integrations management > Browse & purchase integrations.
Enter Stayntouch in the search bar and select Add Now.
1. Note: This Integration requires a Hotel PMS Integration subscription. Please work with your Toast Sales contact to subscribe to the Hotel PMS Integration product.
Review the data scope visibility terms and conditions, and select Confirm to accept. For more information, see the Data Scope Visibility article.
1. Note: If you have multiple locations, select which location(s) will use this integration from the drop-down menu before confirming.
After the Stayntouch integration has been added to the restaurant, navigate to Integrations once more in Toast Web and select Browse and purchase integrations.
Next, select Manage Integrations from the top right of the screen
Select the gear icon under Actions and input the Hotel Code provided by the Stayntouch implementation team in the Group ID field, then select Apply to complete the onboarding process.
Once confirmed, you will receive an email confirmation from Stayntouch confirming the activation of the integration. You will receive an email confirmation from Stayntouch confirming the activation of the integration.
After the integration mapping with Stayntouch has been finalized, the Toast Integrations Support team will add the “Room Charge” Other Payment Option to your in Toast Web. For more information on payment options, see Set Up Other Payment Options.
Toast recommends that customers utilizing the Stayntouch integration enable the following configurations within UI options in Toast's back-end at each restaurant:
Enabling these options ensures that large transactions, such as banquet orders, do not time out when posting through the interface.

Stayntouch Additional TPI Tile Configuration

After the Stayntouch integration has been added to the restaurant in TPI, you will need to input your Stayntouch Hotel Code in the Group ID field of the integration inside Toast. The Stayntouch Hotel Code will be provided to you by the Stayntouch Onboarding and Implementation team.

If you don’t have your Hotel Code, you will need to submit a ticket to the Stayntouch team requesting their Hotel Code, here: https://Stayntouch.freshdesk.com/support/home

Note: This can be done at the time of adding the Stayntouch tile in TPI, following the instructions below, or at a later time by navigating to Integrations on the left-hand menu rail in Toast Web, then selecting Configure integrations.

At the time of adding the tile in TPI:

After you select Confirm, you will be brought to the My Integrations page in Toast Web.
Select the cog wheel under Actions to the right of the integration.
Input the Stayntouch Hotel Code provided by the Stayntouch implementation team in the Group ID field next to each location wishing to be connected.
Select Apply
Once the above items have been completed and the integration mapping with Stayntouch has been finalized, please contact us so we can add the Room Charge Other Payment Option on your behalf in Toast Web.

After the above Toast configuration is completed, all remaining configuration and connection steps for Stayntouch will be completed by the customer inside of Stayntouch. Customers can access the Stayntouch integration setup steps here: Stayntouch for Toast POS Customer Configuration Guide

Toast Web Configuration Items

As with all PMS/Hotel Integrations, Stayntouch requires the following configuration items to be set up in Toast Web:

Sales Categories
Other Payment Options
Receipt Setup

Sales Categories

For revenue generated from Toast POS to be accounted for accurately within the Stayntouch Hotel/Property Management System integration, Toast Sales Categories must be assigned to every menu item, BEFORE the PMS integration can be fully set up and configured.

Whether the sales categories are inherited from the Menu or Menu Group level, or individually applied to a specific sales category, this can be configured in either Advanced Properties or the Menu Builder tool.

Within the Stayntouch hotel system, Sales Categories are mapped to Stayntouch revenue categories, which enables the integration to accurately account for revenue generated by the sale of each menu item posted to a guest’s folio. If no sales categories are applied, no sales are accounted for with the integration.

Sales Categories must be configured and mapped to menus, menu groups, and/or menu items in Toast Web for every location leveraging any Hotel/PMS integration, BEFORE the PMS integration can be fully configured.

Receipt Setup

Changes to a location’s receipt setup allow hotel guests to provide their hotel room information directly on their receipt, so servers and restaurant administrators can update their hotel information. This information will most likely include the guest’s name, hotel room, and signature.

To set up receipts for hotel PMS integrations:

Log in to Toast Web and navigate to Guest Receipt Setup.
Select the receipt name.
Scroll down to the Advanced setup section.
Next to the Display Room Charge prompt on receipts, select Yes to add lines for a hotel guest's room number and name to printed receipts.
Select the blue Save button on the top right.
Select Publish Now.
Once this is done, receipts will now print with the room number line and the customer's last name.
If a customer wishes to remove the room charge lines from their receipts, they will follow steps one to four above.
Select No next to theDisplay Room Charge prompt on receipts.
Select Save and Publish Now.

Stayntouch Troubleshooting and Support

If you have any questions or technical issues relating to the Stayntouch integrations, please open a ticket through Stayntouch's Support Center.
For questions about the configuration and mapping of the Stayntouch integration and the Toast POS, please review the PMS help desk article, Stayntouch Configuration for Toast POS.
Stayntouch US Sales Email: sales@stayntouch.com
Stayntouch US Sales Contact: (301) 358-1356