Applies to: Toast Payroll
Permissions needed:
HR+ user, Payroll Admin, or a manager security role with payroll access
What you'll accomplish: You will understand why a payroll is no longer showing on your Pay Cycle Dashboard and how to have it restored with a new check date so you can run and submit it.
Use this table to match what you are seeing to the most likely cause and the next step.
Symptom | Most Common Cause | Quick Fix |
A payroll is gone from the Pay Cycle Dashboard | The check date passed before the payroll was submitted, so the system made room for the next payroll | Navigate to Past Payrolls and select Submit to bring this payroll back to the Pay Cycle Dashboard. Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it. |
A payroll you started is no longer showing | The payroll was incomplete and never submitted on time | Navigate to Past Payrolls and select Submit to bring this payroll back to the Pay Cycle Dashboard. Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it. |
You only see one payroll, but you expected more | Only one payroll per pay group can appear on the dashboard at a time | Submit or archive the current payroll, or navigate to Past Payrolls and select Submit to bring another payroll back. Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it. |
You think you already submitted the payroll, but it is gone | The payroll may have been left in Calculated status and never fully submitted | Check the Past Payrolls tab to confirm whether it was submitted. |
The whole pay period needs to be paid now | The payroll was missed and the check date has passed | Ask Toast Customer Care to restore the payroll, or set up an off-cycle payroll. |
If you do not see the intended payroll run on your Pay Cycle Dashboard, the check date most likely passed before the payroll was submitted, and the system is making room for the upcoming payroll. Incomplete payrolls that were never submitted on time fall into this category as well.
Only one payroll from each pay group can be displayed on the Pay Cycle Dashboard at a time. If you expected to see more than one, that can be why the others are not visible.
A missing payroll is different from a payroll where pay was missed for a specific employee or set of employees. If a payroll was submitted, but an employee or some hours were left off, see Toast Payroll: Missed Employee or Missed Pay on Payroll.
This is the most common reason a payroll goes missing. The check date passed before you submitted the payroll, so it dropped off the Pay Cycle Dashboard. These payroll can be brought back if the check date is within the last six months. A payroll older than six months will require assistance from Toast Customer Care. Additionally, if a payroll is brought back from the previous year, it will be automatically reset to ensure it calculates with any new tax rates, benefits limits, and deduction limits.
Note: The new check date must be at least four business days in the future. If you need to pay employees sooner than that, you have a couple options:
Force a live (paper) check. If you previously opted in to self-printing live checks, you can print a check immediately. Toast can also provide a live check that is overnighted to the business address on file (shipping fees apply). See Toast Payroll: Create One-Time Live (Paper) Checks.
Pay the employee outside Toast Payroll, then record it. For an immediate payment, pay the employee by company check, cash, or a payment transfer app, then use a quick calc to determine the net amount to pay out (gross wages minus deductions and taxes) and to record the payment on a future payroll. Visit the Record a Payment section in Toast Payroll: Set Up and Configure Off-Cycle Payrolls.
To bring a missed payroll back to the Pay Cycle Dashboard:
Note: If you bring back a missed payroll, it will take the place of the current payroll in the same pay group. This is because Toast only displays one standard payroll per pay group at a time, so keep this in mind before you take these steps.
If you think you missed a payroll or if you think a payroll has been moved off of the Pay Cycle Dashboard and you would still like to submit it, you can quickly check by navigating to Payroll > Past payrolls.
Look for a payroll with the Missed tag in the Submitted at column. These payrolls were never fully submitted, but you can reopen and submit them on your own.
Select Submit on the right side of the page. This will not automatically submit your payroll; you can still review the data and make adjustments as usual.
In the pop-up, take note of the New pay date for this payroll. That date is four business days from today (five if it's after 4:20 p.m. CST) and it will change if the payroll is posted on a date later than today. When you're ready, select Start payroll.
If you've already paid wages to employees for this missed payroll, select Start a chat so you and a Care agent can discuss your options for recording the wages you paid outside of Toast Payroll.
You'll land on the Preview Payroll step. At this point, you can process payroll as you normally would. Once you submit this payroll, the most current payroll for this pay group will reappear on the Pay Cycle Dashboard.
Expected outcome: Once the payroll is back on the Pay Cycle Dashboard and appears in Toast Payroll again, you can run and submit it as normal. If you submit it on time, direct deposits will occur on the new check date.
Sometimes a payroll may be missing because it was left in Calculated status and was never fully submitted. A payroll is calculated when you reach the Review and Submit step, but do not press the Submit payroll button, so it has not actually been sent.
To confirm whether your payroll was submitted, navigate to Payroll > Past Payrolls. Submitted payrolls will show a date and time in the Submitted at column whereas payrolls that were never submitted will be tagged as Missed. Select Submit to bring a missed payroll back to the Pay Cycle Dashboard (Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it). For full steps on confirming a submission, see Toast Payroll: Verify Payroll Was Submitted.
If you confirm the payroll was never submitted and the check date has passed, follow the steps in the section above to have it restored.
If your employees need to be paid for the pay period that went missing, you have two main paths.
The first path is to restore the original payroll with a new check date, as described above, and then run and submit it. This keeps the original pay period intact.
The second path is to set up an off-cycle payroll to pay employees for that period. An off-cycle is a separate payroll outside your regular cycle and requires a four-business-day processing window. For details, see Toast Payroll: Set Up and Configure Off-Cycle Payrolls.
If employees need to be paid sooner than the processing windows allow, Toast Payroll recommends paying them outside Toast Payroll first and recording the payment afterward. See Toast Payroll: Missed Employee or Missed Pay on Payroll for those options.
You can restore a missed payroll on your own, but you can reach out to us if you have any questions. Before you start a chat, gather the following information:
Your company code.
The name of the pay group.
The check date of the missing payroll.
To reach Customer Care, select the blue chat button in the lower-right corner of any Toast Payroll page.
Why did my payroll disappear from the Pay Cycle Dashboard?
Your payroll disappeared from the Pay Cycle Dashboard most likely because the check date passed before the payroll was submitted, so the system made room for the upcoming payroll. Incomplete payrolls that were never submitted on time also drop off the dashboard. Follow the steps above to have the payroll restored with a new check date.
Also asked as:
Where did my payroll go?
Why is my payroll not showing up on the dashboard?
My payroll is gone, how do I get it back?
How do I get a missing payroll back on my dashboard?
To get a missing payroll back on your dashboard, navigate to Payroll > Past payrolls. Locate a payroll with a Missed tag and select Submit (this will not automatically submit the payroll; you'll be allowed to edit it first). Once it is restored, you can run and submit it as normal.
Also asked as:
Can you bring my payroll back to the dashboard?
How do I restore a past payroll?
Can you recall a payroll to my dashboard?
Why can I only see one payroll on my dashboard?
You can only see one payroll per pay group on the Pay Cycle Dashboard at a time because the system displays a single active payroll for each pay group. After you submit or archive the current payroll, another one can take its place.
I think I already submitted this payroll. Why is it gone?
If you think you already submitted a payroll but it is gone, it may have been left in Calculated status and never fully submitted. To confirm, navigate to Payroll > Past Payrolls. If the payroll is listed as Missed, it was not submitted, and you can take the above steps to restore it.
What new check date should I request for a restored payroll?
The new check date for a restored payroll must be at least four business days in the future. This window allows direct deposits to process on time.
Can I process a payroll after its check date has passed?
You can process a payroll after its check date has passed, but it must first be restored it with a new check date. Once it is back on your Pay Cycle Dashboard, you can run and submit it like any other payroll, and direct deposits will occur on the new check date if you submit on time.
Also asked as:
How do I process payroll after the date?
I missed the deadline, can I still run this payroll?
This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.