Before you begin
Applies to: Toast Web, Toast Tips Manager, Toast Payroll, MyToast app
Permissions needed:
4.3 Labor Reports — required to access Labor Summary and the Shifts report in Toast Web
4.1 Sales Reports — required to access the Tip Management report in Toast Web
What you'll accomplish: View individual employee tip amounts for last week's pay period using the report or app that best fits your subscription and reporting need.
Which report should I use?
Toast offers several places to view tips, and each one is best for a different question. Use this table to pick the right method before you start.
What you need | Use this method | Best for |
Tip totals by employee for up to two weeks, all subscriptions | Method 1: Labor Summary report | A quick read-only overview without exporting |
Cash and non-cash tips per employee per shift in a spreadsheet | Method 2: Shifts report | Building your own summary outside of Toast |
Post-pooled tip amounts with full math, by date or by employee | Method 3: Tip Management report | Toast Tips Manager subscribers — this is the only post-pooled tip data source |
Tip totals over a longer period (a month, a quarter, a year) | Method 4: Pay History Summary | Toast Payroll customers reviewing pay history |
An employee viewing their own tips | MyToast app | Self-service tip visibility for staff once tips are approved |
Method 1: Labor Summary report
Use the Labor Summary report to view tip data for up to two weeks at a time, regardless of subscription.
In Toast Web, navigate to Reports > Labor > Labor Summary.
Set the date range for the pay period you want to review.
Review the Employee Summary section. Each row shows one employee's hours, total sales, number of orders, and guests, along with tip totals.
Expected outcome: A read-only view of each employee's hours and tip totals for the selected date range.
Note: Tip amounts in labor reports are pre-pooled amounts and will not match Toast Tips Manager outputs. Toast Tips Manager is the only source for post-pooled tip data. If you need post-pooled totals, use Method 3 instead.
Method 2: Shifts report
Use the Shifts report when you want each employee's cash and non-cash tips per shift, and you want to build your own summary in a spreadsheet.
In Toast Web, navigate to Reports > Labor > Shifts.
Set the date range for the pay period you want to review.
Scroll to the Closed Shifts section. Each row shows one employee's clock-in and clock-out times along with cash and non-cash tip information.
Select the download icon to export the report as a CSV.
Expected outcome: A CSV file containing each employee's cash and non-cash tips per shift for the selected date range.
Note: If an employee is in the Open Shifts section, their shift was never closed and their tips will not appear correctly. Close the shift first — see Get Help With Cash Drawer and Shift Review.
Method 3: Tip Management report (Toast Tips Manager)
If your business uses Toast Tips Manager, the Tip Management report is the highest-fidelity view. It is the only source for post-pooled tip data and includes the calculation math behind each employee's amount.
View totals for a pay period
In Toast Web, navigate to Reports > Labor > Tip management.
Select your pay period date range using the calendar drop-down menu in the upper-left corner. The maximum range is one month.
Review the Top Level report. It shows total tips per day and a per-employee breakdown.
Expected outcome: A row for each date in your selected range, with totals, employees in pool, and the status of each day (In Progress, Ready, Approved, or Sent to Payroll).
View an individual employee's tip calculations
From the Landing Page view, select a specific date's row to open the By Day view.
Select an employee's name to open their Employee Receipt.
Select the v caret icon next to a pool to expand the contribution and receipt math.
Expected outcome: A receipt-style breakdown of every pool the employee is part of, with a final tip total that matches the Tips and gratuity after pooling column on the By Day view.
Download a printable version
Return to the Landing Page view.
Select the gear icon next to the download icon to open the filter sidebar. Set the filters you need, then select Apply.
Select the download icon to download the report as a CSV. The downloaded report includes Employee Receipt information for all employees on the day or days you select.
Expected outcome: A CSV file with per-employee detail, including pre-pooled tip amounts, post-pooled amounts, and source categories (cash tips, non-cash credit card tips, and so on).
For full report documentation, see Toast Tips Manager Reporting.
Method 4: Pay History Summary (Toast Payroll)
If you use Toast Payroll, the Pay History Summary in the Report Library is useful when you need tip totals across a longer period than one pay week — such as the last month or all of a certain year.
In Toast Payroll, navigate to Reports > Standard.
Search for and open the Pay History Summary report.
Set the date range for the pay history you want to review.
Expected outcome: A summary of tip amounts across the selected pay periods for Toast Payroll.
How employees view their own tips
If you use Toast Payroll, your employees can view their own tip information in the MyToast app once tips have been approved and sent to payroll. From the Shifts tab, employees select a completed shift to see their tips for that shift; if your restaurant also uses Toast Tips Manager, they see a Tips Receipt with the pool breakdown.
For the full MyToast app walkthrough, see The MyToast App: Shifts.
When this article doesn't provide your answer
This article shows you where to look up tip amounts. If your question is about why a number is wrong, see these articles:
My tips don't match across two reports. See Get Help With Tip Discrepancies in Reporting.
Tips aren't syncing from Toast Web to Toast Payroll. See Toast Payroll: Tips Not Syncing From Toast Web.
My tip pool is calculating wrong amounts, or an employee is missing from the pool. See Get Help With Toast Tips Manager.
Frequently asked questions
What if my Tips Manager total doesn't match my Sales Summary?
If your Tip Management report total doesn't match the Tips line on the Sales Summary, the most common explanation is that the Sales Summary's Tips line in the Revenue Summary table is a pre-pooled amount, while the Tip Management report's totals are post-pooled. For a true comparison, download the Tip Management report — it includes both pre-pooled and post-pooled figures. If the pre-pooled totals still differ, see Get Help With Tip Discrepancies in Reporting.
Also asked as:
Why don't my tips numbers match across reports?
The tips total in one report is different from another.
My Sales Summary tips don't equal my Tips Manager tips.
Why don't cash tips show up in the Pooled Tips report?
Cash tips show up in cash tips reports only. The Pooled Tips report at Reports > Labor > Pooled tips includes non-cash (credit card) tips and tipped hours per employee, but not cash tips. If you need cash and non-cash tips together per employee per shift, use the Shifts report (Method 2 above). If you need post-pooled tip data, use the Tip Management report (Method 3 above).
Also asked as:
Where are my cash tips in the report?
The Pooled Tips report doesn't show cash.
Can my employees see their own tips?
Yes. If you use Toast Payroll, employees can see their own tip information in the MyToast app once tips have been approved and sent to payroll. If your restaurant uses Toast Tips Manager, employees can also see a Tips Receipt in MyToast with their pool contribution and pool receipt math. Finally, employees can also see their own tip reports in Toast Web if you grant them the 4.1 Sales Reports permission. To control which tip reports an employee can see, configure Shift Review Report Configurations — see Customize Shift Review Settings.
Also asked as:
How can my staff see their tips?
Can servers view their own tip totals?
Before you contact Customer Care
The methods above resolve the question of where to see tips for last week on their own. Contact Customer Care only when the issue is one of these agent-only scenarios:
Tips that show in Toast Web but are not syncing to Toast Payroll after retrying, and the timesheets are still open
Tip amounts that disappeared due to a confirmed product outage on a specific date
A specific employee's tip data that cannot be recovered using any of the four methods above
When you contact Customer Care, gather the following first so we can resolve faster:
The date or date range in question
The location selected in the primary navigation when you ran the report
The specific dollar figures you expected vs the figures shown in the report
Screenshots of the report you used and, if relevant, the Tip Management report's By Day view and Employee Receipt for the affected employee
The employee name and job title if the question is about a single employee
Whether the day's status is In Progress, Ready, Approved, or Sent to Payroll
Steps you have already tried, including which methods from this article you have run
Related articles
This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.