What are the reasons why I might be missing check numbers?

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The following will cause missing checks and or cause a discrepancy in check number totals and the total number of payments received during a shift.
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Voided Orders
A voided order will result in a missing check and a total check number discrepancy. In other words, the check receives a number (for example: Check number 110 is the last check and it is voided), once it is voided, the check number remains however, reporting will only show 109 total payments for the day. This is due to there not being a payment on the voided check. This is also true for checks that have all items voided off but the check was not voided.
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​Comped Checks
Checks that are comped at 100% do not include a payment. However, They will be included in the check count but not in payment amounts.
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​Split Payments
Splitting payments on a single check will result in the total payment count being larger than the total check count.
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​Removed Items
If all items are removed from a check, it will cause it to be missing.
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​Abandoned Checks
Any time someone opens the order screen, a check is started in the next sequence of numbers from the last order. If they navigate away from the order screen, that order is canceled, so essentially that check number is skipped. These aren’t “missing” ticket numbers, these tickets are just never completed, or they were possibly never even started.

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