Question
How do I troubleshoot online orders that have yet to be approved?
When a guest places an online order and it is not approved within five minutes, they automatically receive an email asking them to call our restaurant. How do I turn that email notification off?
Guests are receiving notification emails when their online orders are not approved within five minutes. Is there a way to disable that email notification?
Answer
Log in to Toast Web and navigate to Takeout & delivery > Availability > Online ordering.
Scroll down to the Approval Rules section.
Next to Approve emails, select Do not email the guest.
Save and Publish your changes.