Question
How do I check the status of my hardware order or RMA?
Where is my Toast device package?
Where is my replacement device?
Answer
U.S. Customers
When new hardware is purchased with Toast, you'll receive a tracking number via email once it has left our configuration center and is on its way to your restaurant. Hardware will be shipped via UPS. To check the status of your hardware delivery, select the tracking link in your email or enter your tracking number manually here (external link) for UPS. If you can't find this email and/or don't know your tracking number, please contact Customer Care to retrieve the tracking number.
If you've contacted our Customer Care team and have requested a Return Merchandise Authorization (RMA), a free UPS Ground Shipping label will be included in the box with your replacement hardware. When sending equipment back to Toast, this label should be used and the tracking number can be manually entered here (external link) to check its delivery status.
Need a new return label? Follow this link to request a new return label. |
International Customers
Customers should contact Care to check the status of their order or RMA. Once the order or RMA ships, they receive an email from Toast that includes the order or RMA details along with tracking information. They can use the tracking link to follow the shipment in transit. Check out this example email for reference.
Tracking Links
Canada orders: Shipped via UPS: UPS Tracking
UK/Ireland orders: Shipped via DPD: DPD Tracking
Shipping SLA
Canada orders (Install & Upsell): 10-day SLA. RMAs typically arrive in 1–3 days, depending on the region.
UK orders: Delivered next day.
Ireland orders: Delivered within 2 days.