V400m Device Setup Overview Steps

Products this applies to: V400m card reader | Access needed: N/A

V400m Device Setup Process

Set up and board the V400m card reader
1. Unbox the device and remove the V400m reader and power supply. The paper roll may be discarded or reused, as the reader's built-in printer will not be used.
2. Connect the power supply to the side of the device.
3. If the device does not immediately turn on when connected to power, press the green circle button. The power-on process can take 1-2 minutes.
4. Once the card reader powers on, it will prompt you to connect to a network. Select Connect.
5. You’ll then be taken to a network page. Select Wi-Fi.
6. Toggle Wi-Fi to enable. This process can take 30+ seconds.
7. Select the blue + button in the bottom right to search for available SSIDs.
8. Once the device is done searching, select the Toast-provided SSID.
9. Use the onscreen keyboard to input the password for the SSID, and select the blue checkmark on the screen.
10. Once successfully connected, you will see the SSID on the Wi-Fi screen as well as a Wi-Fi logo in the top right of the screen.
11. Navigate to the home screen of the card reader by selecting the red X button on the keyboard.
12. Select Board terminal to finish the boarding process. This can take a few minutes to 45 minutes to complete.
13. Once the boarding process starts, you will be prompted to confirm that it is syncing with the correct store. Select Confirm if everything is correct.
14. Once the device has successfully completed the boarding process, it will show the Toast logo and have a Wi-Fi logo in the top right of the screen.
15. The card reader is now ready to pair with a Toast device.
Pair the V400m to your Toast device
1. On the physical keyboard, select the 5 button and then the green circle button to arrive on the Device info page.
2. Select the QR code button in the bottom-left corner to pull up a Scan to connect QR code.
3. On your Toast device, within the Toast app, navigate to Device Setup and select Add New Card Reader.
4. Select Card Reader Model and then choose Adyen (Network).
5. Select Scan QR Code and place the V400m card reader in front of the QR code box on the screen.
6. Once complete, the device is successfully paired. Select Complete Setup at the bottom of the page.
7. If scan to sync does not work, manually sync the card reader:
  1. Use the information from the device information page on the card reader.
  2. Fill in the following information found on the card reader's device information page:
    Serial ID: (Model-SN) V400m-347230033
    Card Reader IP: xxx.xxx.xxx.xxx
    Username: toastID
    Password: The passphrase can be found by following the steps in this article: Adyen Passphrase/Password for International Devices.
    Disable Tips: Decide if you want the device to prompt for tipping or not.
  3. Select Complete Setup at the bottom of the page.
Confirm EMV and digital receipts are enabled
1. Before leaving the Device Setup menu, enable two settings to ensure the card reader can communicate with the Toast terminal:
  1. EMV Enabled - Yes
  2. Digital Receipts - Yes
Test a payment on the V400m
1. To test that everything works, navigate back to the home page on the card reader by selecting the red X button.
2. Navigate to the payment screen to test the device.
3. Upon selecting Credit on the payment screen, the workflow will then move over to the card reader.
4. Select the tip amount, if applicable, and provide payment via tap, dip, or swiping the card.
Access V400m device information, if needed
1. On the home screen of the card reader, select the 5 button and then the green circle button.
2. On the next page, you’ll see device information such as:
  1. Model
  2. Serial Number
  3. Software Version
  4. Config Version
  5. IP Address
  6. Merchant Account
  7. Store ID
Update V400m network settings, if needed
1. On the home screen of the card reader, select the 9 button and then the green circle button.
2. You may be prompted for a password. If so, enter 8678 (TOST).
3. The next page will prompt you with a list of options. For network settings, select Network.
  1. Network: Network information for both Ethernet and Wi-Fi
  2. Software: Update device software
  3. Config: View current, update, and remove config (requires reboarding)
  4. Transactions: Recent Transactions page
  5. Power Options: Reboot and power off options
4. Within Network, you’ll see the following five options. Select Ethernet to adjust settings to network or IP information. Select Wi-Fi to connect or adjust network settings for wireless networks.
  1. Overview: Connected Network Information
  2. Wi-Fi: Wi-Fi settings, default off but can be used
  3. Bluetooth: Not used
  4. Cellular: Not used
  5. Diagnostics: Connection testing
5. In the Wi-Fi section, you’ll see a list of previously connected networks. If you need to connect to an SSID, select the + button in the bottom right of the screen. Then select the correct SSID and enter the password.
6. If you need to adjust or update IP information, select the i icon next to the SSID.
7. Scroll to the bottom of the page and select IP settings. You will then see a list of network information.
8. To manually adjust the IP information, uncheck DHCP and you’ll be able to enter IP information. If adjusting IP information, the following is required:
  1. IP address
  2. Subnet mask
  3. Router IP
  4. DNS - Preferred
  5. DNS - Alternate