Question
How do I turn the auto clock-out feature on or off?
How do I enable/disable auto clock-out?
Can I stop my employees from being automatically clocked-out? Can my Online Ordering Server stay clocked in all the time?
Why are my employees being automatically clocked out at a different time than my business day cutoff?
Answer
If you want to adjust the auto clock-out feature, contact Customer Care.
The auto clock-out setting applies to all employees. At this time, you are not able to limit this option to just one employee (such as the Online Ordering Server).
If you'd like to change the time when auto clock-out takes place, you can also do this by contacting Customer Care. This is called the Business Day Cut-Off.
If your employees are being automatically clocked out at a time that doesn't match your Business Day Cut-Off, a third-party scheduling, payroll, or labor integration may have its own auto clock-out setting that overrides Toast's. Contact your integration provider and ask them to adjust or turn off their auto clock-out setting. If the issue continues after the provider makes changes, contact Customer Care.