Question
How do I issue an unlinked refund to a guest? It looks like it’s not working for me.
Answer
The Issue Unlinked Refund option is currently disabled. If you need to issue a refund to a guest without it being tied to any specific check, please call Customer Care so we can help issue this refund.
You may need to refund a guest this way for one of the following reasons, or something else:
refund a transaction from a previous POS
refund an online order transaction from a third party
further refund a card that was already refunded via Find Checks
issue a refund if the original card used for payment has since expired or been cancelled