Question
How can I reprint kitchen tickets for an order that was already sent to the kitchen?
Answer
Reprinting of kitchen tickets for orders coming in from third-party direct integrations is not allowed. For more information, please see the Additional Information section below. |
Any user with the 1.1 Table Service Mode or 1.2 Quick Order Mode permission can reprint a kitchen ticket by following these steps:
From the Table Service screen or Quick Order mode, select your desired order.
Select the three-dot overflow menu in the top right corner.
Select Reprint kitchen tickets.
To reprint a ticket for a paid check, you can:
Navigate to the check in question.
Select Update.
Select the three-dot overflow menu in the top right corner.
Select Reprint kitchen tickets.
The kitchen ticket will then be printed at its configured prep station.
Note: If you don't see the option to reprint a kitchen ticket, it may be because:
Your device isn't connected to a printer or a prep station and hasn't already printed once
It's a scheduled order
You don't have the correct user permissions
The order came in from a direct integration (see Additional Information below)