Question
The status for my Sync Hub Device reads as “Unreachable” in the details. How can I fix it?
Answer
If the Status field of your Sync Hub Device Details reads as “Unreachable”:
Power cycle the device this status was read on, and the device it should be synced with.
If that doesn’t work, navigate to Apps & notifications.
Navigate to Toast POS app.
Clear cache.
Clear storage.
Select Force stop.
Since you used Clear Storage, be sure to follow the necessary steps to re-enable Location and Nearby Device permissions as well.
If this doesn’t resolve your “Unreachable” issue, start a chat with Customer Support in Toast Now.