Question
How do I fix an order stuck in preview mode on my KDS?
What do I do if my KDS is unresponsive and showing a “Loading Tickets” message?
Answer
If you have an order stuck on your Kitchen Display System (KDS) device or you see a "Loading Tickets" message that won't go away, try these troubleshooting steps:
Check the Wi-Fi and Ethernet settings of your device.
Clear your cache.
Force stop the Toast app.
Reboot your KDS device.