If you experience an error when trying to change your password, it may be due to several factors. Make sure your new password meets all the required security criteria, such as minimum length and the use of special characters. Also verify that you are not reusing a previously used password.
If the issue persists, it may indicate a technical problem on our side or account-related restrictions that require additional attention. We recommend following these steps:
Try again: Occasionally, a temporary issue can cause errors. Try changing your password again after a few minutes.
Check your connection: Ensure your internet connection is stable and secure.
Contact technical support: If the error continues, please contact our technical support team at soporte@tonder.io for personalized assistance. Providing any error codes or messages you see will help speed up the resolution.
Our goal is to ensure you can manage your account securely and without inconvenience, and we’re here to help with any issues that may arise.
