If you encounter an error when trying to log in, there may be several possible causes. First, make sure you are using the correct credentials and that there are no typing errors in your username or password. Remember that passwords are case-sensitive.
If your credentials are correct and the issue persists, here are some steps you can take to resolve it:
Reset your password: If you suspect your password may be incorrect or you’ve forgotten it, try resetting it using the “Forgot my password” link to create a new one.
Clear your browser data: Clear your browser’s cookies and cache, or try logging in from a different browser or device to rule out issues related to your current browser.
Check security alerts: If your account was blocked due to multiple failed login attempts or suspicious activity, you may need to verify your identity or complete additional security procedures.
Contact technical support: If you’re still unable to access your account after following these steps, please contact our technical support team at soporte@tonder.io. Be sure to include any error messages you see, as this will help diagnose the issue more quickly.
