Canceling a Trading Combine subscription in the old Topstep Dashboard
If you'd like to cancel your Trading Combine at the end of your current billing cycle, you can do so directly from your Dashboard.
Head to your Dashboard -> My Profile -> Billing -> and hover over the active account you'd like to cancel
Click on the three vertical dots on the right-hand side
Select "Cancel Subscription" and the reason you'd like to cancel
You'll see a screen confirming the last day the account will be open and you're all set.
If you prefer to have the Trading Combine close immediately, you will follow the same instructions, but instead of selecting "Cancel Subscription" you can select "Cancel & Close Immediately" which will immediately close the Trading Combine and remove it from your Dashboard in addition to canceling your subscription.
Please keep in mind that:
The "Cancel Subscription" option will not prevent you from resetting an account. You will still be able to reset a canceled Trading Combine until the billing cycle is over and the account is closed. Once complete, your screen will confirm the last day the account will be open.
Canceled subscriptions are not eligible to receive the Reset-at-Rebill.
Canceling a Trading Combine subscription in the new Topstep Dashboard
You can cancel your subscription in the new Dashboard anytime from your Billing page.
If you're unsure which account you're trying to cancel, you can first go to your Accounts page to find the subscription ID for the Trading Combine you'd like to cancel. We're still working on updating features in the new Dashboard, so for now, only the subscription ID is shown on your Billing page. This extra step may be necessary if you're unsure of the specific ID number. For example, in the screenshot below, the Trading Combine account name 50KTC-V2-181429-15166904 corresponds to Subscription ID 149038.
From there, go to your Billing page and click the "x" next to that subscription ID to cancel it:
You'll be prompted to confirm you understand the terms of canceling the subscription next:
Please note that once you cancel in the new Dashboard, the action cannot be undone. There is no option to resubscribe. Additionally, you will no longer be able to purchase a Reset on that subscription.
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