Contact Us
We're here to help! If you have any questions or need assistance, please contact us:
Response Time: We aim to respond within 24 hours on business days.
Q: Can I change my billing date?
A: Yes, email us at least 48 hours before your next billing cycle with your preferred date at support@totallyradmusic.co.uk.
Q: How do I update my payment details?
A: Log in to the Parent Portal, go to Payment Methods, and update your card information.
Q: What if my payment fails?
A: Update your payment information in the Parent Portal or contact us for assistance to avoid lesson interruptions.
Q: Can I change my child's lesson type or duration?
A: Yes, email us to request changes. We'll accommodate based on availability.
Q: How do I access my child's lesson schedule?
A: Log in to the Parent Portal to view all scheduled lessons. Dates and times are also included within your invoice email.
Q: How do I view lesson notes and track my child's progress?
A: Lesson notes are available in the Parent Portal under the Lesson Notes section. Teachers update these after each lesson.
Q: How do I notify you of my child's absence?
A: Email support@totallyradmusic.co.uk with at least 48 hours' notice, including your child's name, lesson time, and reason.