How to require custom fields on new and existing tickets in Touchplan:
To make a custom field required in Touchplan:
Click on the Settings tab
Select Custom Field
Click the desired custom field in the pop-up window
Select the Required custom field option
Click Save
To remove a custom field requirement in Touchplan:
Click on the Settings tab
Select Custom Field
Click the desired custom field in the pop-up window
Unselect the Required custom field option
Click Save