There are a few different reasons why you may being have difficulty logging in. In this article, we will outline the possible scenarios and their solutions.
Your club uses Golf Genius TM Club (Mobile/iPad App Only):
To be able to log into the mobile/iPad app, your club must use Golf Genius TM Club Premium. Golf Genius TM Club users do not have access to the mobile/iPad app.
Solution: Contact your club to upgrade to Golf Genius TM Club Premium.
You are entering the incorrect email/password:
If you are not using the incorrect email/password, you will not be able to login.
Possible Solutions:
Verify the email/password is entered correctly without misspellings.
Make sure you are using the correct email address. If you have multiple email addresses, you may be entering the wrong email address.
Reset your password. On the login page, select the "Forgot your password" option (as shown below). Follow the steps to reset your password.
You are entering the incorrect GGID:
If attempting to log in with a GGID (instead of email and password), you may be entering the wrong GGID.
Solution: Verify that you are entering the correct GGID and there is no misspelling. If you still cannot log in, contact your club to verify the correct GGID.
Your are not registered to the portal of any events or leagues:
In this case, you can log in successfully, but you get the message "You are not part of any events or leagues". This may be because the account you logged in with is not registered to any league or event portals in our system. You may be listed on the roster for some events and leagues, but the manager never registered you to any event or league portals.
Solution: Make sure you are using the correct email address. If you have multiple email addresses, you may be entering the wrong email address. If you are using the correct email address, contact your club to have them register you to the proper event and league portals.
Data is not enabled on your iPhone (Mobile App Only):
In order to log into the mobile app, you must have data enabled on your phone.
Solution: To do this go to Settings > Mobile Data > Scroll down and toggle the App to green.
Your account has been deactivated (Customer Managers Only):
If you are a Customer Manager and you receive a message that your account has been deactivated, that means your account is no longer active. Your events and leagues have not been deleted, but you can no longer login to access them.
Solution: You may need to renew your subscription. Contact support or your account representative to have your account re-activated.
Token Expired:
If you get the message "Token Expired" when attempting to log in, you will need to reset your password.
Solution: Click Here for instructions.