This feature is only available with the following products:
When collecting payments during Event and League Registration, you can allow registrants to request refunds. You can then approve or deny the refund requests. In this article, we will discuss:
How to enable refund requests
How the players request refunds
How to view and manage the refund requests
Define who should receive refund requests
(Note: You can also set up refund policies and allow players to receive refunds automatically without manager action. For more information on this, Click Here.)
Enabling Refund Requests:
To allow refund requests for an event, go to Event > Registration Payments. Edit a current registration option or create a new one. Select "Manual Refunds".
If you have multiple registration options, select "Manual Refunds" for all of them.
How Players Request Refunds:
Registered players can go to the portal, log in, and request a refund. To do this, they go to the registration page on the Event/League Portal > Edit Registration and select to request a refund under the "Actions" dropdown (as shown below).
The player will have two options:
Request Refund: If a golfer clicks "Request Refund" they are only requesting a refund of the payment made for the event. The golfer will not be removed from the event roster. Once the player requests a refund, the registration will now be listed as “refund requested” (as shown below).
Note: The manager will have the option to remove the player from the roster later when processing the manual refund (if needed).
The golfer will receive an email confirming their request (as shown below).
Selected Manager(s) will also receive an email when a player has requested a refund (as shown below).
If the manager approves and processes the refund, the player will receive another confirmation email (as shown below).
Note: If the manager denies the refund, the player does not receive an automated email informing them of the denied refund. The manager should contact the player directly.
Cancel Registration: If a golfer clicks "Cancel Registration," they are requesting a refund of the payment made for the event and will immediately be removed from the event roster. Once the player cancels the registration, the registration will now be listed as “Canceled Registration” (as shown below).
The golfer will receive an email confirming their cancelation (as shown below).
The golfer will also receive an email confirming a refund request (as shown below).
Select Manager(s) will also receive an email when a player has requested a refund (as shown below).
If the manager approves and processes the refund, the player will receive another confirmation email (as shown below).
Note: If the manager denies the refund, the player does not receive an automated email informing them of the denied refund. The manager should contact the player directly.
Viewing and Managing Refund Requests:
Refund requests can be reviewed and approved in your Transaction History or Payment Center. For instructions on reviewing and manually issuing refunds, Click Here.
Selecting the Manager to Receive Refund Requests:
When setting up refund request, by default, all managers for an event/league, will receive a refund request. If you would like to define a specific manager to receive refund requests, go to Event/League > Registration Payments > Additional Options. In the section "Refund Request," use the drop-down to select a specific manager that should receive all refund requests (as shown below).
