After checking your internet connection, firewall settings and anti-virus software are set up correctly, the next stage is to send your log files to us.
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​PC users

Go to your app data directory on your PC.... usually located ...
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​ %appdata%\track-titan-ghost-application\logs
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and attach the log files in a new conversation.
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​Mac users
Paste the path directly in “Go to Path” or Shift+Command+G
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​ ~/Library/Logs/track-titan-ghost-application
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and attach the log files in a new conversation.