Enable for Pending Status
What does this setting do?
The “Enable for pending status” option controls how Trackify handles orders that are created with a Pending payment status.
This determines whether those orders are tracked immediately or only after payment is completed.
How it works
When the setting is disabled (unchecked)
Trackify will wait and monitor the order for up to 8 hours
During this time, it checks whether the order status changes from Pending to Paid
If the status changes within 8 hours:
✅ The order will be tracked
If the status does not change:
❌ The order will be skipped and not tracked
👉 This ensures that only confirmed (paid) orders are tracked.
When the setting is enabled (checked)
Trackify will immediately track all pending orders
It does not wait for the payment status to change
👉 This means:
Orders are tracked even if payment is not completed
Useful for stores with delayed payment methods
When should I enable this?
Enable this setting if:
You use Cash on Delivery (COD) or similar payment methods
Payments are completed after order creation
You want to capture all purchase events
Keep this disabled if:
You only want to track successful (paid) orders
You want more accurate conversion data
Example scenarios
A customer places an order with Pending status
Enabled → Order is tracked immediately
Disabled → Tracked only if payment is completed within 8 hours
A customer never completes payment
Enabled → Order is still tracked
Disabled → Order is not tracked
If you're unsure which option is best for your store, feel free to contact support—we’re here to help! 🚀