If you’re unable to log in to your TradeLocker account, please try the following steps:
Check your login details: Ensure there are no spelling mistakes, and confirm that your CapsLock key is turned off.
Verify you are using the correct credentials: Use the login details provided in your TradeXMastery Dashboard under “See Credentials”.
Confirm the correct server is selected: Make sure you’re choosing the right server name that matches the credentials given.
Make sure that you are using the correct platform.
Reset your broker password if needed: Go to your TradeXMastery Dashboard, select your account, Select “Credentials” and choose “Change Broker Password” to reset.
Check your internet connection: A weak or unstable connection may prevent login.
If you’ve tried all the above and still cannot access your account, please contact our Support Team for further assistance.