User Logs
One tool for monitoring system utilization is the User Log feature of Trak. This feature allows us to view the logins by date and time for our users. This tool can be very useful for discovering unusual or unexpected access.
Also, see the videos below to learn more about the logs feature and for custom reports regarding case modification.
Click below for Help Document:
Verification Code Preference
Trak now includes the built-in security feature called Multi-Factor Authentication. Every 30 days you will need a verification code to log into Trak. You can set your preference for receiving your code.
See MFA video tutorial below
Removing a User
Equally important to creating a user, is removing users. When someone leaves our CAC or a partner changes job duties and no longer needs access to Trak, it is super important to disable their access to Trak. Because usernames in Trak must be unique nationwide, it is important to disable the password AND remove the username from the system. The video below demonstrates how to remove access to Trak.
How to create a role to limit a users access