Profile Merge lets a Security Officer combine two person profiles that belong to the same person. The profile you keep receives any information from the duplicate that it doesn't already have, and the duplicate is then deleted.
Who can use it
Profile Merge is available to Security Officers. Go to Administration > Profile Merge in the left menu.
Step 1: Find the two profiles
Search for the profiles you want to merge. The page has a Profile A area and a Profile B area, and your search results list in each.
Step 2: Compare them
Select one profile in each area and click Compare. TRAK shows the two profiles side by side.
Check the number shown to the right of each profile's date of birth. It is the profile's unique identifier:
If the number is the same for Profile A and Profile B, they are the same profile, and TRAK will tell you so.
If the numbers are different, they are two separate profiles that you can merge.
Step 3: Merge
Choose the profile you want to keep.
Click Merge Profiles.
Read and complete each warning. TRAK asks you to confirm several times before it deletes anything.
Important: After the merge, the duplicate profile is deleted and can't be recovered. Any information on the duplicate that the kept profile doesn't already have is copied to the kept profile first.
Related
To remove a profile that isn't attached to any case, see Delete a Person Profile Not Attached to a Case.