Highlights:
Suppliers refer to external individuals or organizations that provide services for the fulfillment of an experience or service. One or more suppliers can be linked to a single experience or service.
When a Supplier is created in the Business's account and invited to join Triparound, they gain access to a separate Triparound account. In this account, suppliers can view and manage only the bookings for products associated with them.
The Business can set the supplier's access rights during the supplier creation process.
To add/create a Supplier, follow the below steps:
On the left-hand side menu, click on Suppliers.
Then, on the right-hand side, click on NEW SUPPLIER.
Supplier Information
In the pop-up menu that appears, fill in the required fields with the supplier's relevant information. Fields marked with an asterisk (*) are mandatory.
Company Name:
Enter the supplier’s company name.
Contact's First Name:
Enter the contact’s first name.
Contact's Last Name:
Enter the contact’s last name/surname.
Email Address:
Enter the supplier's email address (preferably a generic company email).
Note:
The email address will be used to send to the supplier a Triparound invitation and for all necessary notifications when a booking is made or updated. If required, the supplier can change their email address once logged into their dashboard (under My Profile in the Company menu).
Phone Number:
Enter the contact’s phone number (preferably mobile/cell number).
Nationality:
Enter the contact’s nationality.
Initial Agreement configuration
Next, proceed to fill in the Initial Agreement configuration.
Commission Type:
Select the commission policy agreed with the supplier from the available options:
No commission: There is no commission associated with the sale of products.
Percentage: The commission associated with the sale of a product is expressed as a percentage of the total value of the product’s price.
Fixed Amount: The commission associated with the sale of a product is expressed as a fixed amount.
Commission Amount:
Enter the agreed value of the commission amount.
Note:
The commission amount entered will be deducted from the total amount of the booking, allowing for a complete breakdown of the business’s revenue/expenses.
Fixed commission model:
In case Fixed amount has been selected on the Commision Type, select the fixed commission policy agreed with the supplier from the available options:
Flat: The commission will be applied to any related booking with the specified fixed amount, regardless of the number of participants or sessions booked.
Per participant: Every related booking will have a commission equal to the specified fixed amount times the number of participants.
Per Booking: Every related booking will have a commission equal to the specified fixed amount times the number of sessions booked.
Commission Calculation:
Select on which “Price” the commission calculation will be applied:
On selling price: When this option is selected, calculation of the commission will occur on the selling price of the booking, meaning that any discounts, taxes, or the service fee have already been applied to the price.
On net price: When this option is selected, calculation of the commission will occur on the price of the booking, before any discounts, taxes, or the service fee have been applied.
Access on Customer Data:
Select whether the supplier will have access to the customer’s contact data (email, phone number).
Communication Types:
Select the SMS or WhatsApp option if the supplier is to be notified about the booking via SMS or WhatsApp as well.
Note:
The SMS or WhatsApp service needs to be activated from the Integrations section. Additional costs apply for using these services.
Payment Agreement:
Select the payment terms agreed with the supplier from the available options:
Payment upon receipt of invoice
Prepayment
Credit agreement
Custom Payment
Other Settings
You can control what information the supplier has access to and whether the supplier's details will be displayed to the customer at the bottom of the page.
Display supplier info in emails:
Activate if the supplier information is to be shown in emails.
Enable payments on Supplier:
Activate if the supplier is allowed to receive payments directly from the customer. In this case, payments will be split between the Business and the Supplier, according to the agreed commission.
Example: If the agreed commission for a tour is 10% and the total cost of the tour booked is 300 Euro, then the Business will receive 30 Euro excluding the credit/debit card fees and the Supplier will receive 270 Euro.
Note:
Recalculate commission:
Activate in order for the commission to be recalculated every time the selling price of a booking is edited.
Show supplier info on widget:
Activate if the supplier details is to be shown on the widget.
Note: The supplier details will be shown on the widget in the View Details section.
Make bookings:
Activate if the supplier is allowed to make bookings on behalf of the business.
Note: The Book Now function will become available in the supplier’s Triparound interface.
Send invitation email:
Activate in order to send a Triparound invitation email to the supplier.
Note:
Once the invitation is accepted, the supplier will gain access to a separate Triparound interface. The basic features include Calendar, Bookings, Blocked Days - unless other features have been enabled such as Make bookings, Enable payments on Supplier.
Through the email invitation sent, the supplier will be guided through the login process where they will be requested to create a password in order to activate their Triparound account. The supplier can login to Triparound using the designated email address (used for the invitation email) and the selected password.
The supplier will receive the below invitation, when activating Send invitation email.
SAVE changes when done.
Note:
If a Supplier already has a Triparound account, a pop-up window will appear:
Click Yes to link the specific supplier to your account.
Overview
Once the Supplier has been created, the relevant information logged during the creation process can be accessed in the Overview tab for the specific supplier.
Adding a new agreement
A supplier may have more than one agreement.
Example: 5% commission for transfers and 10% commission for tours.
To add a new agreement to the supplier, click on the Add new button in the Agreements section.
Associations
On the Associations tab, all products associated with the specific supplier are displayed.
Note: The products can be disassociated from the supplier from the Actions button.
Click on the following link to find out How to associate a Supplier with a product.