If a single user forgets their password, they can use the 'Forgotten your password?' option to request a password reset. A password reset for a single user can also be done in the configuration portal. However, for a pin user, they must contact someone with configuration access to reset the pin for them.
How to reset a single user's password
Go to the configure portal and go to Users.
Locate a single user and Edit the user details.
Click Reset Password on the top right-hand corner.
Reset the password and inform the user of their new password.
How to reset a pin user's pin
Go to the configure portal and go to Users.
Locate a pin user and Edit the user details.
Open User Actions menu and select Reset Pin.
Reset the pin and inform the user of their new pin.
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