Currently, the maximum date range a user can select when filtering historical requests is "Last 6 Months". While you can customise the date range, please note that the system does not support ranges longer than 6 months, as it cannot process and retrieve such large amount of data.
"What if I want to review requests from the past 12 months and see those that haven't been resolved or closed?"
Well, the Request Management report will be the perfect option. It allows you to track and analyse requests from the past 12 months, including their current statuses.
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