Steps to Build a New Load/Order
Navigate to Orders
From the side navigation menu, click on Orders
Start a New Load
On the Orders tab, click the blue + New Load button in the header
This will open the new order form, which is broken out into four main sections
Order Info Section - add order and customer specific information
Route Information Section - add pick-up, delivery, and or any intermediate stops
Dispatch Section - specify who is responsible for trip(s) related to this order, (e.g., driver, carrier, dispatcher, truck, trailer, etc.)
Attachments - upload any relevant attachments or documents related to the order
Building a Multi-Trip Order (Split Trips)
A multi-trip load, also known as split trips, is usually utilized when you have one driver handling the pickup and another driver handling the delivery.
Add a Split a Trip
In the Route Information section, between two stops, there is a button to Add a Stop or Split a Trip
Click Split Trip to divide the route into two separate trips
Assign Different Drivers
For each split trip, you can assign different drivers as needed
Continue splitting trips by clicking Split Trip again if more divisions are required
Undoing a Split Trip (Merge All Trips)
Undoing a split trip is necessary when you initially thought multiple drivers were needed but it turns out that the driver who picked up can also handle the delivery.
Merge All Trips
If you need to undo the split action, go to the top of the Route Information section
After splitting a trip, a blue button labeled Merge All Trips will appear
Click this button to consolidate all trips back into one, reverting to a single trip for the order