Reactions
With Reactions, you can segment customers into positive and negative experiences to give them the best path forward.
You can customize the text and branding of your requests (Not available for Starter plan). Learn more about customization here.
When customers indicate a positive experience by clicking the happy emoji (or any of the other sets of emojis you select), they will be taken to the Reviews screen.
When customers indicate a negative experience, they will be taken to the Feedback screen, where they can provide direct feedback, let you know if they'd like to be contact back, or contact with you the options you provide.
Feedback submitted through the form will be sent to your email address, and will be visible in your Request tab in contacts.