Which product is it related to?

Digital Identity.

What is the feature?

You can now enable transactions that end up failing in your flow to go to a manual review so that a double check is made.

What problem are we solving?

Improve customer success conversion by preventing false negatives.

Why is this useful?

This feature improves customer conversion and ensures that transactions that are validated as failures really are, one success story is trii, who increased their conversion to success from 66% to 89% after activating the feature.

How to do it? How do I integrate?
Each transaction that we review manually have additional cost, so you need to answer to this email or contact your CX/Sales manager to know more about it.