Which product is it related to?
Digital Identity (web).
What is the feature?
New decline reasons with explanations about why the process is expired:
process_started_late: when there are 15 seconds left for a token to expire, we do a validation to check if the process started with 3 min left for the token to expire. If that happens, when the process expires this decline reason will be indicated.
no_media_uploaded: when the user does not upload the requested media file (any media that is not face and document) in any of the steps of the flow.
no_document_media_uploaded: when the user does not upload the requested ID document.
no_face_media_uploaded: when the user does not take the face selfie or make the video with the movements oriented in the flow.
no_answer_question: when the user does not answer a question through WhatsApp flow.
What problem are we solving?
Providing visibility for our customer when a process expires.
Why is this useful?
Now you can track and measure expire reasons to understand why the process was not finished.
How to do it? How do I integrate?
You can see the responses through our dashboard in the web platform or via API.