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I've registered — does that mean my subscription has started and I will be charged? / 会員登録しただけで課金されますか?

Clarifies the difference between completing member registration and having an active subscription, and when payment is actually processed.

Short answer / 結論

No — simply registering an account does not start your subscription, and no payment is processed at that stage.

会員登録だけではサブスクリプションは開始されず、この時点で課金されることはありません。

Registration vs. Subscription / 会員登録とサブスク開始の違い

Tsuklio has two separate steps, and many customers ask about this. Here's how it works:

Tsuklioでは以下の2つのステップが明確に分かれています。

1. Member Registration (including Waitlist) / 会員登録(WLを含む)

  • You create an account and enter your credit card information.

  • No payment is processed at this point.

  • You are not yet scheduled to receive any deliveries.

  • アカウントを作成しクレジットカード情報を登録する段階です。この時点では課金は発生しません。配送も予定されていません。

2. Subscription Start / サブスク開始

  • Your subscription officially begins when you are assigned a delivery week.

  • Payment is automatically processed on the Thursday of the week prior to delivery.

  • Once started, you can skip weeks (free, by Wednesday 23:59 SGT the week before) or cancel anytime without fees.

  • お届け週が確定した時点でサブスクが正式に開始されます。決済はお届け前週の木曜日に自動処理されます。開始後も、Skip機能(前週水曜23:59 SGTまで無料)やサブスク解約(手数料なし)をいつでも利用できます。

How to check your status / 現在のステータスの確認方法

Log in to My Page to see whether your subscription is active and when your next delivery/payment is scheduled.

マイページにログインすると、サブスクの状態と次回配送・決済予定日が確認できます。

Still unsure? / それでも不安な方へ

If you'd like us to double-check your account, please feel free to contact us and we'll be happy to confirm your current status.

アカウントの状況を確認したい場合は、いつでもお気軽にお問い合わせください。

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