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Why Haven't My Application References Been Approved?
Why Haven't My Application References Been Approved?

What to do when you need to submit more references

Grazi avatar
Written by Grazi
Updated over a week ago

Having your references sent to us is an essential part of the application process. It will let us know about your past business relationships and what they have to say about your work as a short-term rental cleaner.

However, a reference sent is not necessarily a reference accepted. This article will provide information about rejected references and what to do if one of your references has been rejected.

📄What happens when a reference is submitted

Once you have submitted your references to proceed with your application process, you will have to wait until at least one of them replies, so that your application will be sent to our team for review. You can check the status of your references on the link below:

(You must be logged in to your cleaner account for the button above to work.)

After your references have responded, it may take the team about one to two weeks until your application is reviewed. If there are no issues with your application, then the process is shorter. 😊

However, if no references were accepted, you will be requested to provide more references until one of them (at least) is accepted by the team.

❓Frequently Asked Questions

"I thought I only needed one reference to be approved, why do I need to send another one?"

It's not about the number of references but rather the content of their comments. If our applications reviewing team concludes that your references do not attest to your short-term rental cleaning experience, they might ask you to provide more.

It's up to you if you will provide more references or not. But if you don't, your application may end up deferred and have to wait on our waiting list, since we give priority to accept cleaners with more proven vacation rental experience.


"So if you can't accept my reference I'll need to add another one? Also, what do you look for in a reference?"

Yes, while waiting for your Marketplace application to be approved by the team, we might request that you submit additional references.✍️

This happens because we require references to be as detailed as possible about your past employer's experience with you. So the team is always looking for some specific information that makes great references, such as descritpions of your skills, of your experience as a cleaner, and how long they worked with you.

⚠️Please keep in mind that references submitted by family members are not considered valid, and will result in a request for additional references. If your references do not attest to your experience as a vacation rental cleaner, you may also be requested to provide additional references.⚠️


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