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I'm Not Getting a Confirmation Email
I'm Not Getting a Confirmation Email

If you have just created your account and the confirmation email has not arrived in your inbox, try these suggestions

Isa avatar
Written by Isa
Updated over a week ago

Here's what we suggest in case you don't receive the email to confirm your account.


📧 In your email inbox:

If you don't receive the confirmation email in a few minutes, we recommend that first you make sure to check your spam inbox. If you still can't find the confirmation message, try the following steps:

  1. Add us to your contacts (info@turnoverbnb.com/info@turno.com)

  2. Send us an empty email so future messages won't get blocked.

  3. Try sending the confirmation again from your account.

🌐 On your browser:

Another scenario that may cause the confirmation email to not send is if you're sending the confirmation email from a browser that doesn't have full support.

For an optimal viewing experience as well as functionality, we recommend accessing Turno on Google Chrome.

If you still can't get the confirmation message after trying these suggestions, please contact our customer support team through our live chat or the email cs@turno.com.


📚 Read more

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