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What Are the Access Levels for Cleaners, and How Do They Work?
What Are the Access Levels for Cleaners, and How Do They Work?

The factors that affect your Marketplace access level are explained in this article, as well as how to improve them.

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Written by Grazi
Updated over a week ago

What is the access level? How does it work? How can I improve it?

In this article, we will explore the access level for cleaners and answer some frequently asked questions related to it 😉

📊 What is the access level?

The access level is part of a cleaner's profile that becomes active once their Marketplace application is approved and is a reflection of their performance on Turno.

It also determines a cleaner's priority when it comes to being notified of searches (offers from hosts looking for cleaners) around them and grants them perks, such as instant bids, based on how high their level is.

By default, once your application is accepted into the Marketplace, your access will start as limited. So we encourage you to also bring your existing customers to work with you on Turno and complete projects with them to increase your Customer Retention factor and your Response Time factor, as well as respond to every new offer you receive!

📑 Note: Keep in mind that your access level is updated on a monthly basis, rather than in real-time. This means that the improvements you make to your response time and customer retention factors will only take effect on your access level after 30 days.

👀 Where can I see my access level?

To find your access level, head over to your Marketplace Profile page:

(You must be logged in to your cleaner account on the website for the button above to work)

Once you scroll down, you will be able to locate the access level card, which shows under the first card that contains your name, location, and bio. It will look something like the image below:

In the upper box, you will see your current level and a description of what it means, as well as a tip on how to improve and reach a higher level, in which you will have access to more customers and receive more offers.

In the lower box, you will be able to see the factors taken into account by the system when it calculates your access level.

📃 Access level factors

The Access Level is automatically calculated by our system while taking into consideration all 3 of the factors displayed on your Marketplace Profile page, with the first having a higher impact and the other ones having a medium impact.

Let's take an in-depth look at each of them below. 🔍

Customers retained 🧼

6 customers retained (14.29% down from last month)

This is the factor with the highest impact among all three, so it's very important that you keep it up! It takes into consideration the total number of customers you completed projects for in the previous 30 days.

In order to improve or maintain your level, make sure to accept all projects from your current customers that you have the availability to take on. If it has been a while since you received a project from a customer, you can contact them by chat and ask them to create a project manually to show your cleaning skills.

Response time 🧽

The response time has a medium impact on your access level, and it's the average time you take to respond to marketplace offers (by sending a bid or rejecting them) and project requests from your customers (by accepting or rejecting them).

To improve or maintain your level, make sure to respond quickly to marketplace offers from new customers and project requests from your current customers. Even if you're not available, make sure to respond by rejecting them, or it could negatively affect your response time in the long run.

Reviews 🧹

Similar to the response time, the reviews you receive have a medium impact on your access level. If you have a good relationship with your customers but don't have many reviews yet, make sure to let them know you would appreciate it if they could review you on the platform. You can always reach out to them through the Turno messenger!

(You must be logged in to your cleaner account on the website for the button above to work)

If you'd like, you can share the following article with your Turno customers so they know how to write you a review:

😢 My access level dropped, what do I do?

If you haven't been very active lately and your access level has dropped, don't worry! It's possible to restore it to what it used to be by following the tips above - working with your current customers, responding to offers and projects as soon as you receive them, and encouraging your customers to write good reviews for you.

📚 Read More

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