Having your bid accepted is the first step towards having cleaning projects offered to you. A good bid by itself might be enough to get the attention of a potential new customer, but improving your bidding game can help you get more bids accepted in the long run.
Make sure your profile is top-notch 👤
Your marketplace profile is your business card on Turno's marketplace. Potential customers can see it, so make sure your profile is up to date and describes you well enough as a STR cleaner to your future customers.
I'm not sure what my picture should look like, any directions? 💭
A safe bet is to have a picture zoomed in enough, so your face can be seen clearly, with no filters and no accessories that might make it hard to recognize you, such as sunglasses or masks. We also recommend you make sure there is no text in your picture.
What should I add to my bio? 💭
On Turno, both you and potential customers are seeking new business, so make sure to mention some of your experience with vacation rental cleaning and any relevant information that gives them a better understanding of you as a business person. Just be careful not to include any contact information in your bio.
We have an article with tips to create a nice bio for your profile here:
Is there anything else that might catch the eye of potential customers? 💭
Turno lets you show customers that you are licensed, insured, and bonded, to assure them that you are a trustworthy cleaner. In some cases, these might be the difference between having your bids accepted or losing an offer.
Customers can't see your actual documents - they just see a badge.
To learn more about badges, here's a more detailed article about them:
Give a face and a voice to your bid ✨
When you submit a bid on Turno, you can write a message to your potential customer. This is your chance to make a great first impression explaining what makes you a great cleaner and how you work. It helps you stand out from other bids!
Talk to your potential customers 💬
After you submit your bid, you can start to use the chat feature with potential customers.
You can use this space to greet them, further describe your services, and ask questions. This conversation will be kept if your bid is accepted.
While sending a message with your bid and using the chat are great ways to win over customers, there are a few things to keep in mind before a customer accepts your offer:
✅ Chat with potential customers to:
Briefly tell them about yourself and your cleaning experience.
Talk about your cleaning services and any specialties you have.
Ask questions about the property (special cleaning needs for rooms, etc.).
Learn about their expectations for the cleaning.
❌ Things you can't do in the chat:
Exchange personal contact info (phone numbers, social media, addresses).
Schedule cleanings or test cleans.
Ask to meet or contact them outside Turno.
To make sure you are following Turno's rules and guidelines when addressing a potential customer, check the following guide regarding our off-platform policy:
Set your coverage radius 💡
Turno has a specific setting that allows you to change the size of your area of action. This feature is known as "Distance Willing to Travel" and can be found in your account settings. This setting allows you to set your area of action from 5 miles/kilometers up to 50 miles/kilometers, in increments of five.
More jobs might come from covering a larger area, but setting a travel limit you're comfortable with actually helps you in other ways too. A smaller travel zone means you can respond faster, which is great for short notice jobs. Not to mention, being more available makes you look even better to potential customers!
For more details about range and location settings, see the article below:
Don't be afraid to negotiate 🤝
Maybe your bid is not exactly what a customer is looking for, but making yourself available to discuss the work/payment ratio is always a good thing. When both parties are fully aware of each other's needs, expectations, and requirements, a perfect middle ground for your business connection is closer than ever to being achieved.
Feel free to speak with your potential customers on the chat and start negotiating with them!
Don't give up! 💪
Sometimes, your bids may not be accepted despite all of your efforts to perfect them. Keep in mind that the decision to accept a bid is ultimately up to the customer, and although your bid may not be what they need at a given time, it might be exactly what another customer needs right around the corner – keep putting yourself out there!.
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