ReviewLearn AI analyzes guest feedback and provides training recommendations tailored to your business needs. Once you've uploaded your reviews and received insights, the next step is to assign the right training to your team.
To assign relevant training from ReviewLearn AI
1. Go to ReviewLearn AI
2. Select the month you would like to view training recommendations for.
3. Click on a department to see:
The issue identified (e.g., “Slow service at breakfast”)
Suggested lessons to address the issue
4. Choose one of the lessons that have been recommended and click Assign
5. Choose the audience you would like to assign the training to.
6. Give your Training a title.
7. Set a start date and due date if your training needs to be completed by a specific date.
A start date indicates when the training will become available for your Members to watch.
A due date indicates when the training should be completed by.
8. Select from the options.
a. Select if the training is required.
Email reminders are sent on the start date and 24hrs before the due date (if selected) and will be marked as required or suggested according to your selection.
b. Select if your Typsy Managers need to complete the training.
c. Check the Automatically assign new members box if you would like Typsy to auto-assign this training item to all future members who join the audience criteria.
💡 See our best practice tips on Automatically assigning training here.
9. Add a comment to your training.
We recommend including the summary provided by ReviewLearn AI when assigning training as it provides valuable context and helps learners understand why the training is relevant to them.
10. Review your training and click Assign.
Typsy tip:
Stay on top of your team’s progress! Use the Assigned Training Report to track who's completed their training and who needs a nudge. A well-trained team means happier guests!
