Skip to main content

Why am I getting an email address error when inviting a member to Typsy?

Written by Typsy Team

When entering an email address to invite a member to Typsy, you may get one of two error messages:

This is not a common email domain, please check that the spelling is correct as there may be an error.

OR

Invalid email address.
​

Usually, this means something is not quite right with your member's email address.

Double-check the email address of the person you are inviting and check for things like:

  • Extra space somewhere in the email address

  • More than one ‘@’ sign

  • You’re entering ‘@gmail’ or ‘@yahoo’ instead of ‘@gmail.com’ or ‘@yahoo.com’

  • Their domain name is spelled wrong

If your business uses a custom domain name for emails, we also recommend that you whitelist hello@typsy.com and community@typsy.com to ensure you and your team receive our emails.

Typsy tip:

If an email bounces in the Typsy system, you can always edit it on the member's profile.

Explore more now on our website: Typsy.com

Did this answer your question?