We know how important it is to get a timely response. If a curator does not review your pitch within 7 days (or 30 days for some curators), you can decide to automatically return these credits to your account. This means you can use them immediately to re-pitch to another playlist or curator or save them for your next release!
We are unable to refund credits when a curator rejects your pitch. We pay curators for each pitch they review, not for placements. Guaranteeing a placement would violate Spotify’s terms and conditions, so we can't offer that. We do, however, ensure that you get a review or your credits back, guaranteeing your music is heard.