Playlisting
We do not provide refunds for rejected playlist submissions. The playlist service is to have your music shared with our network of independent playlist curators for the chance to be place in their playlists. We are unable to guarantee placement as the final decision is down to the curator.
If for whatever reason as curator has not replied to your pitch within the 7 days, we may be able to refund you or provide you with a token for a free pitch. Please provide us with the details of your campaign and we can look into this for you.
For anything else, please do send us a message and one of our team will help you where possible.
Membership
We can refund you for your membership if:
You have requested the refund within 14 days of signing up
You have not used any of the credits included in your membership
Social Media ads
If you require a refund for a social media ad, please contact our support team explaining your reasons and we will discuss what can be done.