🧼 TL;DR:
Basic: Read, chat, recognize
Manager: Post, moderate, send points
Admin: Manage users, permissions, platform setup, and recognition tools
🔹 Basic Role
Who this is for:
Frontline staff and team members who need to stay connected and recognized.
What they can do:
View and interact with posts in assigned Feeds
Join public or assigned Spaces
Chat 1:1 or in group Spaces
Send shoutouts and points (if they have points)
Redeem rewards
What they can’t do:
Create Feeds or Spaces
Manage users or permissions
Access admin tools or platform settings
🔸 Manager Role
Who this is for:
Store managers, team leads, or supervisors with team-level responsibilities.
What they can do:
Everything a Basic user can do, plus:
Post to assigned Feeds and Spaces
Create group Chats (Spaces)
Send points from their assigned manager budget
Moderate their team’s Spaces
What they can’t do:
Add or remove users
Access org-wide settings or analytics
Create company-wide Feeds
🔶 Admin Role
Who this is for:
HQ, HR, or ops leads with broader oversight—manually assigned based on org needs.
What they can do:
Everything Managers and Basics can do, plus:
Add or remove users
Create and manage Feeds
Assign roles and manage permissions
View platform usage and analytics
Create and edit Recognition Types
Distribute points to individuals or managers
Create custom gift cards for the reward catalog
Manage auto-grouping and platform configuration