When integrated to an Amazon store through Unleashed's eCommerce Hub, you can manually sync your products and stock availability and import any missing Sales Orders.
Sync products with Amazon
Due to Amazon's integration requirements, product updates will only sync from Amazon to Unleashed. Manually import products from Amazon to Unleashed following the steps below:
From the main menu, go to eCommerce Hub, Amazon and click Select for the Amazon store you want to sync.
Go to the Manage your Data tab.
In the "Import Products from Amazon to Unleashed" section, select Import.
If the store's configuration has "Product Synchronization" enabled, the following details in Unleashed will be updated on the product record:
Product Description
Product Notes
Default Image
Height (Base Unit)
Depth (Base Unit)
Width (Base Unit)
Weight(Base Unit)
Sell Price based on the "Product Sell Price Tier for This Shop" selected in the Configuration.
Any changes made to a product's details in Unleashed will not sync to Amazon.
For more details on the product details that can be updated by Amazon when Amazon Field Mappings.
Sync stock availability with Amazon
If "Export Stock on Hand to Amazon" is enabled in your Amazon store's configuration, the integration will automatically update your Amazon store's availability based on the enabled warehouse's availability at a set frequency.
However, you can manually sync Unleashed's stock availability to update Amazon, following the steps below:
From the main menu, go to eCommerce Hub, Amazon and click Select for the Amazon store you want to sync.
Go to the Manage your Data tab.
In the "Export Stock on Hand" section select Export.
For more details on configuring stock updates from Unleashed to Amazon, see Amazon Integration setup.
Import missing orders from Amazon
If a Sales Order fails to import from Amazon to Unleashed, you can re-attempt importing it following the steps below:
From the main menu, go to eCommerce Hub, Amazon and click Select for the Amazon store you want to sync.
Go to the Manage your Data tab.
In the "Import Missing Orders" section, use the date fields to select a date range, based on the missing order's Order Date and select Find.
Any Sales Orders that have not yet imported to Unleashed will populate in the open field. Alternatively, manually enter a missing order's Order Number in the open field.
Select Import to manually trigger an import attempt for the missing orders.
If the Sales Order does not import successfully to Unleashed, go to the Connection Log tab and filter for Log Level: ERROR to identify the issue. For more details, see Amazon Connection Log & Common Errors.