The eCommerce Hub's Amazon integration enables seamless synchronization between your inventory and your Amazon marketplace stores. This powerful integration automatically handles product listings, stock levels, and order processing across multiple Amazon marketplaces, streamlining your eCommerce operations.
Whether you're setting up your first Amazon store or optimizing an existing integration, this guide provides insights on the configurable options available to help you maximize the efficiency of your Amazon marketplace operations while maintaining accurate inventory control.
Overview tab
The Overview tab provides you with the opportunity to install an Amazon store or configure each store that's currently integrated.
Install an Amazon store
Once subscribed to the Amazon eCommerce Hub module, install an Amazon store. Each store you install is displayed on the eCommerce Hub's Amazon Overview tab. By default, up to five Amazon stores can be installed on your integration, but if you want to integrate more than five stores, submit a request to the Unleashed Support team.
To install an Amazon store:
From the main menu, go to the eCommerce Hub > Amazon > Overview tab.
Hover over the first available Shop Slot tile and click on the green plus icon displayed.
Provide the Amazon store's unique Alias Name. The Alias Name can be a maximum of 8 characters long and cannot be changed.
Use the drop-down menu to select your Primary Marketplace.
Sign in to your Amazon Seller Central Account and confirm authorisation for Unleashed to access your Amazon Store.
Click Add.
Once the store's added to your integration, you can then configure the store's product, stock and order sync behaviours. The configurations applied at the point of installation can be updated and amended at any time and will take effect for any subsequent syncs or imports as soon as the new configuration is saved.
Configuration tab
Each integrated Amazon store is set up and configured independently. To manage each store's configurations, warehouse mappings, and stock configurations:
From the main menu, go to eCommerce Hub > Amazon.
In the Overview tab, under Your Amazon Stores, click on Select in the store's tile.
Go to the Configuration tab.
Store status
Within each integrated Amazon Store's tile you will see a toggle which allows you to manage the shop's status as either open or closed:
ON: The shop's status is open, meaning orders, products, and customers will sync across the integration.
OFF: The shop's status is closed, meaning orders, products, and customers processed or updated from either platform will not sync across the integration.
WARNING: When establishing the integration for an Amazon store, if the store's initial status is closed, when the store's status is turned on, any Amazon Order processed between integration setup and activation will import.
Managing Amazon Orders fulfilled by Merchants or Amazon
Amazon Orders can be fulfilled in two ways, Fulfilled By Merchant (FBM) or Fulfilled By Amazon (FBA). The eCommerce Hub lets you configure each type of fulfilment process, per store:
FBM Orders: Orders you fulfill yourself are imported with your standard customer information and processing workflow.
FBA Orders: Orders fulfilled by Amazon are handled differently, where Amazon guests check out without email addresses, the system automatically creates customers using this format: [Store Name] FBA [Currency] Amazon Guests.
Configurations
In the Configuration tab, determine how orders, products and customers will sync between your account and the Amazon store. Once the settings are up to date, click on the Save Configuration button at the bottom of the page to apply them to the integration.
ORDERS - FULFILLED BY MERCHANT (FBM)
Configuration option | Description |
Order Import Options | Select one of the following options:
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Single Customer Options | Select an option for how you want to handle all Orders under the selected customer:
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Amazon Order Status | Select the status Amazon orders will import from:
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Add Sales Group to orders | Select a Sales Order Group to be applied to all new orders imported from the Amazon store, regardless of the customer's default Sales Order Group. |
Unleashed Order Status | Select the Unleashed status that you would like FBM orders to import as:
The Completed option is disabled if Use a single customer for all Amazon orders is enabled. If Sales Orders attempt to import as Completed, but there is not enough stock available to fulfil the order, it will import as Backordered instead. |
Warehouse Mapping | Select the warehouse FBM orders are imported to. |
Automatically assign Batch or Serial Numbers | Opt to have the integration automatically assign the oldest batch and/or serial numbers in your inventory to orders imported from Amazon. Use the drop-down menu to select the appropriate option:
When enabled, Orders including batch-tracked or serialized products can be completed on import if stock is already available to dispatch. This configuration setting is only available if the Batch Tracking or Serialized Products settings are enabled in the company settings. |
ORDERS - FULFILLED BY AMAZON (FBA)
Configuration option | Description |
Order Import Options | Select one of the following options:
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Single Customer Options | Select an option for how you want to handle all Orders under the selected customer:
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Amazon Order Status | Select the status Amazon orders will import from:
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Add Sales Group to orders | Select a Sales Order Group to be applied to all new orders imported from the Amazon store, regardless of the customer's default Sales Order Group. |
Unleashed Order Status | Select the Unleashed status you would like FBA orders to import as:
The Completed option is disabled if Use a single customer for all Amazon orders is enabled. If Sales Orders attempt to import as Completed, but there is not enough stock available to fulfil the order, it will import as Backordered instead. |
Warehouse Mapping | Select the warehouse FBA orders import to. |
PRODUCTS
Configuration option | Description |
Create Product on Order Import | When enabled, the integration will create a new product in Unleashed if the SKU on an Amazon Order being imported does not match an existing Product Code. If this option is disabled, if a SKU on an Amazon Order does not match a Product Code in Unleashed, the Amazon Order will fail to import. |
Product Sell Price Tier for This Shop | Use the drop-down menu to select which Sell Price Tier Amazon's product prices will sync to in Unleashed. Updates made to the Sell Price Tier in Unleashed will not sync to Amazon. |
Product Field Mapping | Use the drop-down menu to choose whether the Amazon ASIN or SellerSKU should be mapped to the Unleashed Product Code. Do not change this option after it has been saved, as changing between SellerSKU and ASIN can lead to duplicate products being created. |
Product Synchronization | When enabled, updates to product details in Amazon will sync to update the product record in Unleashed. Changes made to the product in Unleashed will not sync to Amazon. If disabled, no product changes will be synced. Amazon Product Name will be used as the Product Description in Unleashed for new products. |
Accounting System Invoice | Enable this option if you want to send Invoices for Sales Orders imported from Amazon to your integrated accounting provider. We recommend integrating your accounting system directly with Amazon to avoid any tax or order total inconsistencies. |
TAXES
Configuration option | Description |
Amazon Taxes | Configure the way tax is handled when Sales Orders import from Amazon. Choose one of the following options:
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Tax Charges Sales Account | When integrated with an accounting provider, use the drop-down menu available to select a default Sales Account that will apply to Shipping Charge Lines included on orders imported from Amazon. |
STOCKS
Configuration option | Description |
Export Stock on Hand to Amazon | When enabled, changes to a product's "Available" quantity, in the Stock Availability Warehouses will update the product's count in Amazon. Available = Stock On Hand minus Allocated Stock, per warehouse.
WARNING: If integrating FBA only, do not enable Export Stock on hand. |
Include quantities for auto-assembled products | When enabled, the "Available" quantity exported will include the "Can Assemble" quantity for products that have a Bill of Materials with "Can Auto Assemble" enabled. Export Stock on Hand to Amazon must be enabled to enable this setting. |
Assign warehouses for stock availability | Use the toggles to select which Unleashed warehouses FBM stock availability will sync from. Amazon will not receive any stock availability for FBA warehouses. |
Stock on Hand Export Frequency | Use the dropdown menu to select a time interval for exporting the available stock on hand for all Amazon stores:
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Uninstall Marketplace
If the current store is no longer needed or is being replaced, select the red "Uninstall Marketplace" link in the Amazon store's Configuration tab. This will remove the store's current integration from your eCommerce Hub. Any data that has previously synced or imported from Amazon will remain in your account, but no further updates or syncs will be made with the Amazon store.
Manage Your Data tab
Use the Manage Your Data tab to sync your products, stock availability, and import missing orders from Amazon.
It is recommended to use these options only when you start the integration process because all the records are imported/exported. You must use the options on the Configuration tab for subsequent import/export to speed up the process.
SYNC PRODUCTS, ORDERS OR STOCKS
Manage Your Data option | Description |
Import Products from Amazon to Unleashed | Click Import to import all products from Amazon to Unleashed. If the Amazon SKU or ASIN does not match a Product Code in Unleashed a new product will be created in Unleashed. If the Amazon SKU or ASIN does match a Product Code the existing product will be synced to the Amazon product:
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Export Stock on Hand | Exports the available stock on hand quantity of all mapped products to Shopify. |
Import Missing Orders | Find and import any Amazon orders that have failed to import |
Import Missing Orders
When an Amazon Order has failed to import to an error will be logged in the Amazon integration's Connection Log for up to 7 days. After any noted errors have been resolved, manually re-attempt importing the order using the integration's Import Missing Orders option.
🤓 Tip: For help resolving common errors in the Amazon integration, see Amazon Connection Log & Common Errors.
To find and import missing orders over a given date range:
From the main menu, go to eCommerce Hub > Amazon > Select Amazon store > Manage your Data.
In the Import Mission Orders section, use the date range field to populate missing orders by their order date.
Click on Find, and all missing orders will be listed by their Amazon Order Number.
Click on Import.
To import missing orders by their Amazon Order Number:
From the main menu, go to eCommerce Hub > Amazon > Select Amazon store > Manage your Data.
In the Import Mission Orders section, enter the missing order's Amazon Order Number in the free text field. Separate multiple orders by commas or a new line.
Click on Import.
📌 Note: A maximum of 50 missing Amazon orders can attempt to be imported at any one time.If more than 50 missing orders need to be imported, wait 10 minutes between each group of 50 that are imported.
Manage Your Products tab
Use the Manage your Products tab from the Amazon eCommerce Hub page to review which products sync with each Amazon store and manage their lead times.
By default, the Manage Your Products tab will populate all synced products in a list with the following field details:
SKU
ASIN
Store Name
Marketplace
Lead Time
View in Unleashed
Use the Search Products field to refine your view of the the Manage Your Products page by SKU or ASIN, then click on View to open the product record in Unleashed.
The default lead time (fulfillment latency) per product in Amazon is 2 business days. If your Amazon listings have a custom lead time, double-click on the product's Lead Time field and update the value as required.
Connection Log
Use the Connection Log to review the activity in your Amazon integration over the last 7 days. This is especially useful when reviewing errors if products have failed to sync or if orders have failed to import .
The following Log Level filters can be used to refine the Connection Log:
ERROR: Displays any failed imports or product errors and the Log message would suggest what action to take to fix it. If you are unsure on how to solve these, see Amazon Connection Log & Common Errors.
INFO: Displays any completed actions such as products import and update and orders imported successfully.
ALL: Displays all ERROR, INFO and DEBUG logs.
DEBUG: Displays any message regarding sync corrections for the Amazon store.