If your claim has been approved, and the claims team have appointed lawyers to represent and defend the claim on your behalf, they will pay the lawyer's fees directly.

This includes payment of any settlement amount that might be part of the claim. This means that you should not be out of pocket except for any excess that may be payable under the policy.

It's important you do not appoint lawyers, incur costs or settle any claim without the consent of the insurance partner. Notifying the insurance partner as early as possible, and allowing them to appoint lawyers from their approved panel of experts (at specially agreed rates) will minimise the cost of your claim overall, and reduce the risk of any further out of pocket expenses that might not be covered by the policy.