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What information do I need to provide when making a claim?
What information do I need to provide when making a claim?

Details required when raising a claim

Updated over a week ago

We aren’t the insurance partner, so we can only help you lodge a claim in the event of an accident and help keep track of the progress of your claim with the insurance partner.

Raise a claim

In order to make a claim, you will need to have a copy of the policy number and or policy schedule, and can proceed to make a claim against the policy. Our insurance partner will assist in responding to the claim. You can do this online at anytime.

Car Accident

In the event of an accident, you would need to obtain the

  • name

  • address

  • license details

  • vehicle details (including the make, model and registration number)

  • name of the insurance company of any drivers involved in the accident.

Other relevant details to be provided include contact details of witnesses, passengers, and details of owners of other property involved, including a police event number if available.

Theft or Malicious Damage

In the event of theft and/or malicious damage, you need to notify the police without delay after you become aware of the theft and/or malicious damage to your vehicle. We will require details of the malicious damage including

  • photos

  • any of the individuals involved if they were a passenger

  • police event number.


If something has happened, always remember that you can follow these steps:

✔️ Notify us of the event as soon as reasonably possible - once a claim is lodged, we’ll notify the insurance partner immediately.

✔️ Take all reasonable measures to avert or minimise any loss or damage covered by the policy;

✔️ If possible, provide copies of any legal document or other communication you received about the claim. If this relates to an injury, photographs of the accident/incident scene, including any observable damage, may also be helpful;

✔️ Cooperate fully with us in any investigation, negotiation, defence or settlement of any claim. This may include attending court to give evidence;

✔️ Do not appoint lawyers, or admit liability to any loss, damage or injury, or settle or attempt to settle or defend any claim without speaking to us (and obtaining our prior written consent);

✔️ When other parties may be liable to you for the loss or damage, you must not agree to release those parties from any liability;

✔️ It's important to comply with all policy terms and conditions at all times.

Keep in mind this is general advice only, you always need to decide if this insurance is right for you.

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